Customer Support Executive

2 weeks ago

Panchkula, India Workerlly Tech Pvt Ltd Full time

**Key Responsibilities**:

- Make outbound calls to **workers** and **service providers** for onboarding, coordination, and feedback collection.
- Address incoming queries from customers and providers in a professional manner.
- Maintain detailed records of all communication in **Excel sheets** and internal systems.
- Assist the **Operations team** with daily tasks and coordination.
- Participate in **field activities**, including **canopy setups** and public interactions, as and when required.
- Provide feedback to the internal teams based on customer and provider inputs.
- Ensure a smooth and professional customer experience across all touchpoints.

**Requirements**:

- Strong verbal communication skills in **Hindi and English**.
- Basic knowledge of **Microsoft Excel** and Google Sheets.
- Comfortable with making **high-volume outbound calls**.
- Willingness to work both in-office and occasionally on-field.
- Ability to multitask and work in a fast-paced startup environment.
- Positive attitude, problem-solving mindset, and team spirit.

**Perks and Benefits**:

- Competitive Salary
- Growth and Learning Opportunities
- Supportive Work Culture
- Field Experience and Operational Exposure

Pay: ₹8,086.00 - ₹18,000.00 per month

**Benefits**:

- Paid sick time

Schedule:

- Day shift

Work Location: In person

Application Deadline: 25/06/2025

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