
Customer Support Executive
2 weeks ago
2. Resolve customer complaints and issues efficiently, escalating complex problems to senior team members or management.
3. Provide accurate service information, troubleshooting, and guidance.
4. Utilize software to manage customer interactions, track issues, and analyze resolution rates.
5. Collaborate with internal teams (Sales, Marketing, Technical) to resolve customer concerns.
6. Identify and suggest process improvements to enhance customer experience.
7. Meet or exceed customer satisfaction and response time targets.
**Requirements**:
1. 1-2 years of customer support experience.
2. Good communication, problem-solving, and conflict resolution skills.
3. Ability to work in a fast-paced environment, handling multiple customer interactions.
4. Strong service knowledge or willingness to learn.
5. **Resident of Nearby Panchkula, Peer Muchalla.**
**Job Types**: Full-time, Permanent
Pay: Up to ₹15,000.00 per month
**Benefits**:
- Health insurance
- Paid sick time
- Provident Fund
Schedule:
- Day shift
- Fixed shift
- Weekend availability
Supplemental Pay:
- Yearly bonus
Application Question(s):
- Are you able to join within a week
**Experience**:
- total work: 1 year (required)
**Language**:
- English (required)
**Location**:
- Panchkula, Haryana (required)
Work Location: In person
**Speak with the employer**
+91 6283218002
Application Deadline: 30/11/2024
Expected Start Date: 11/11/2024
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