inbound australian customer support

1 week ago

Panchkula, India PAV SOLUTIONS PVT LTD Full time

Customer Support Executive – Inbound Process (Australian Vehicle Insurance)
Work Mode: Work from Home
Location: Panchkula (Remote)

Note: Please go through the requirements carefully before applying. Candidates without prior international calling experience will not be considered.

About Us:

We are an Australian vehicle insurance and car rental company based in Victoria, providing a wide range of rental cars to customers. We are looking for experienced professionals to join our inbound support team.

Job Responsibilities:

  • Handle inbound calls from Australian customers regarding vehicle insurance and car rental services.
  • Provide accurate information and support related to car types (Petrol, Diesel, Hybrid, Electric, Sedan, SUV).
  • Resolve customer queries with professionalism and empathy.
  • Excel knowledge as we also deal with legal matters
  • Maintain records of customer interactions and prepare reports as required.
  • Work in alignment with Australian work culture and customer expectations.

Requirements:

  • Mandatory: Previous international calling experience (Inbound/Customer Support).
  • Not open to freshers.
  • Basic knowledge of different types of cars (Petrol, Diesel, Hybrid, Electric, Sedan, SUV).
  • Excellent communication skills in English (verbal and written).
  • Ability to handle Australian customers confidently and professionally.
  • Laptop/desktop with a stable high-speed internet connection.
  • Comfortable with early morning rotational shifts (as per Australian timings).
  • Availability for 6 days a week work schedule.

What We Offer:

  • Work from Home flexibility.
  • Opportunity to work with an Australian company and gain international exposure.
  • Supportive and professional work environment.

Job Types: Full-time, Permanent

Pay: ₹22, ₹26,000.72 per month

Benefits:

  • Flexible schedule
  • Paid sick time
  • Paid time off
  • Work from home

Work Location: Remote

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