Inbound Customer Service Representative

1 day ago

Panchkula, India VKS Hytech Pvt Ltd Full time

Job Title: Inbound Customer Service Representative

Location: Panchkula ,Haryana

Company: Amar Pure Gold

Job Summary:
We are looking for a Customer Service Representative (Inbound) who will handle incoming calls and customer inquiries. The role involves resolving customer queries, providing product/service information, and ensuring a high level of customer satisfaction.

Key Responsibilities:

- Answer inbound calls in a professional and courteous manner.
- Understand customer needs and provide accurate information.
- Handle complaints and resolve issues within given timelines.
- Record customer interactions and update CRM systems.
- Coordinate with internal teams to ensure smooth customer service.
- Maintain a positive, empathetic, and professional attitude towards customers.

**Requirements**:

- Graduate/12th Pass with good communication skills.
- 1-3 years of experience in customer service (preferably inbound process).
- Good command over English and Hindi.
- Basic computer knowledge (MS Office / CRM tools).
- Problem-solving skills and patience in handling customer queries

Pay: ₹10,000.00 - ₹20,000.00 per month

Work Location: In person

**Speak with the employer**
+91 9875919891

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