Customer Service Representative
1 day ago
Job Summary:
We are seeking a Customer Service Representative to join our team and act as the first point of contact for our customers. The role involves handling inquiries, resolving issues, and ensuring customer satisfaction by providing timely, accurate, and professional support across phone, email, chat, or in-person interactions.
Role & responsibilities
- Respond promptly to customer inquiries via phone, email, or chat.
- Provide accurate information about services and policies.
- Handle and resolve customer complaints with professionalism and empathy.
- Maintain detailed records of customer interactions.
- Process orders, applications, forms, and requests accurately.
- Collaborate with internal teams to escalate and resolve complex issues.
- Follow up with customers to ensure resolution and satisfaction.
- Meet or exceed performance targets (response time,resolution rate, satisfaction score).
- Continuously update knowledge of products, services, and customer service practices.
Preferred candidate profile
- Experience in matrimonial industry.
- Multilingual abilities for diverse customer support.
- Strong verbal and written communication skills.
- Excellent listening, problem-solving, and conflict-resolution abilities.
- Ability to multitask, prioritise, and manage time effectively.
- Proficiency with MS Office.
- Positive attitude, empathy, and resilience under pressure.
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