Customer Support Executive

3 days ago

Panchkula, India Workerlly Tech Pvt Ltd Full time

We are looking for a dynamic and dedicated Customer Support Executive to join our team. The ideal candidate will handle real-time support tasks including direct communication with workers and service providers. She will also play a key role in operational coordination and occasionally support on-ground activities.

Key Responsibilities:

  • Make outbound calls to workers and service providers for onboarding, coordination, and feedback collection.
  • Address incoming queries from customers and providers in a professional manner.
  • Maintain detailed records of all communication in Excel sheets and internal systems.
  • Assist the Operations team with daily tasks and coordination.
  • Participate in field activities, including canopy setups and public interactions, as and when required.
  • Provide feedback to the internal teams based on customer and provider inputs.
  • Ensure a smooth and professional customer experience across all touchpoints.

Requirements:

  • Strong verbal communication skills in Hindi and English.
  • Basic knowledge of Microsoft Excel and Google Sheets.
  • Comfortable with making high-volume outbound calls.
  • Willingness to work both in-office and occasionally on-field.
  • Ability to multitask and work in a fast-paced startup environment.
  • Positive attitude, problem-solving mindset, and team spirit.

Perks and Benefits:

  • Competitive Salary
  • Growth and Learning Opportunities
  • Supportive Work Culture
  • Field Experience and Operational Exposure

Job Type: Full-time

Pay: ₹8, ₹20,000.00 per month

Benefits:

  • Paid sick time

Work Location: In person

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