Customer Care Executive

2 weeks ago

Panchkula, India Easynxt Technologies Pvt. Ltd. Full time

**Title: Customer Care Executive(Voice & Non-Voice)**

**Work Location** - Panchkula

** Looking for Immediate joiners **

This is a full-time on-site role for a Customer Support Executive located in **Panchkula**. As a Customer Support Executive, your day-to-day tasks will involve providing customer support, ensuring customer satisfaction, and delivering excellent customer service. Your main task is to **make calls to the customers** for order confirmation, for changing details if required by customers.

**Qualifications**
- Experience (0-1 Year)
- **Good/Average English communication skill**:

- **Good computer knowledge**:

- Customer Support and Customer Service skills
- Ability to deliver excellent customer service
- Good problem-solving and communication skills

**Key Responsibilities**:

- Make calls to customers to confirm orders/answer queries as required
- Effective communication via mail/chat
- Protecting brand image and reputation in the market.
- Provide real-time support
- Escalating to relevant team(s) internally and/or externally
- Good communication (verbal & written)
- Proficiency with MS Office particularly MS Excel
- Customer-centric attitude
- **Qualification**: Any Graduate can apply

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹18,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Internet reimbursement

Schedule:

- Day shift
- Fixed shift

Ability to commute/relocate:

- Panchkula, Haryana: Reliably commute or planning to relocate before starting work (required)

**Education**:

- Bachelor's (preferred)

**Experience**:

- Customer service: 1 year (preferred)

**Language**:

- Hindi (preferred)
- English (required)

**Location**:

- Panchkula, Haryana (preferred)

Work Location: In person

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