Customer Service Officer

5 days ago

Yelahanka New Town Bengaluru Karnataka, India Zeblaze Solutions Full time

**Job Title: LED Projector Support Specialist (Phone Troubleshooting Expert)**

Are you a tech-savvy professional with a passion for electronics? Join our dynamic team as an LED Projector Support Specialist and become the go-to expert for troubleshooting and resolving projector issues through live phone calls with customers. Use your technical skills to provide real-time support, ensuring our customers enjoy seamless and high-quality projector experiences.

**Key Responsibilities**:

- **Direct Customer Interaction**: Engage with customers via live phone calls to diagnose and resolve issues with LED projectors.
- **Expert Troubleshooting**: Guide customers through step-by-step troubleshooting to address image quality, connectivity, remote control operations, and more.
- **Hands-on Testing**: Test and verify projector functionalities during calls, ensuring optimal performance and customer satisfaction.
- **Accurate Documentation**: Document issues, defects, and customer feedback meticulously, providing valuable insights for product improvement.
- **Collaboration with Engineering**: Work closely with our engineering team to escalate and resolve complex technical issues promptly.
- **Clear Communication**: Deliver exceptional customer service, keeping customers informed with clear and timely updates.
- **Stay Ahead of the Curve**: Continuously enhance your knowledge of the latest advancements in LED projectors and related technologies.

**Requirements**:

- **Strong Communication Skills**: Ability to explain technical concepts clearly and confidently during phone calls.
- **Excellent Coordination**: Efficiently manage multiple customer interactions and troubleshooting tasks simultaneously.
- **Technical Expertise**: In-depth knowledge of home appliances, including TVs, projectors, and home theatre systems.
- **Experience in Electronics Support**: Previous experience in technical support or testing roles, particularly with consumer electronics, is preferbale.
- **Hands-on Problem-Solver**: Skilled at hands-on testing and troubleshooting of LED projectors.
- **Tech-Savvy**: Familiar with projector features, connectivity options (WiFi, Bluetooth), and common projector issues.

**Why Join Us?**
- Be a part of an innovative team dedicated to providing top-notch customer support.
- Grow your career in a dynamic and fast-evolving industry.
- Enjoy competitive compensation and benefits.

**Job Types**: Full-time, Permanent

**Shift**:Day shift

**Work Days**: Monday to Friday

**Work Location**:In person

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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