Customer Service Officer

4 days ago

Yelahanka New Town Bengaluru Karnataka, India Zeblaze Solutions Full time

Are you a tech enthusiast with a knack for solving electronic issues? Join our dynamic team as an LED Projector Support Specialist, where you'll provide real-time support to customers through live video calls. Whether you're an experienced professional or just starting your career, this is your chance to become an expert in troubleshooting projector issues. We provide comprehensive training to ensure you have the skills and confidence needed to deliver high-quality customer support.

**Key Responsibilities**:

- **Direct Customer Interaction**: Engage with customers via live video calls to diagnose and resolve issues with LED projectors.
- **Step-by-Step Troubleshooting**: Guide customers through troubleshooting steps to address image quality, connectivity, remote control operations, and more.
- **Hands-on Testing**: Test and verify projector functionalities during calls, ensuring optimal performance and customer satisfaction.
- **Accurate Documentation**: Record issues, defects, and customer feedback meticulously, providing valuable insights for product improvement.
- **Collaboration with Engineering**: Work closely with our engineering team to escalate and resolve complex technical issues promptly.
- **Clear Communication**: Deliver exceptional customer service, keeping customers informed with clear and timely updates.
- **Continuous Learning**: Stay updated on the latest advancements in LED projectors and related technologies.

**Requirements**:

- **Strong Communication Skills**: Ability to explain technical concepts clearly and confidently during video calls.
- **Excellent Coordination**: Efficiently manage multiple customer interactions and troubleshooting tasks simultaneously.
- **Tech Enthusiast**: A passion for electronics and home entertainment systems, including TVs, projectors, and home theater systems.
- **Problem-Solver**: Willingness to learn and engage in hands-on testing and troubleshooting of LED projectors.
- **Tech-Savvy**: Familiarity with or willingness to learn about projector features, connectivity options (WiFi, Bluetooth), and common projector issues.
- **Training Provided**: No prior experience in electronics support? No problem We provide thorough training to help you develop the necessary skills.

**Why Join Us?**
- Be part of an innovative team dedicated to providing top-notch customer support.
- Grow your career in a dynamic and fast-evolving industry.
- Receive competitive compensation, benefits, and comprehensive training to set you up for success.

**Job Types**: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- total work: 1 year (preferred)
- Customer service: 1 year (preferred)

**Language**:

- English (preferred)
- Hindi (preferred)

Work Location: In person

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