Customer Support
4 days ago
Job description
Guide customers in buying fabrics in a consultative manner.
Existing Order Status
Return and cancellation status, Respective refund Payment and fulfillment status
Respond to fabric and order related queries on social media and Whatsapp
Manage related processes on CRM and Store Management Software
Coordination with Cross-Functional Teams as follows
Inventory Management Team
Logistics Management Team
Marketing and Advertising
Fluent English and Hindi verbal and mail communication
Previous experience in call center (domestic or international) would be preferred
Any relevant Diploma or Bachelor’s or Master’s Degree Holder
0-2 years of relevant experience
About us:
We are an independent business founded by young professionals from diverse backgrounds. Fabriclore has its office in Vidyadhar Nagar, Jaipur Rajasthan with fully functional in-house teams managing sourcing, online merchandising, inventory management, customer support, content, branding and photography. We offer an open (we mean it) culture and someone who is affable and highly organized would find working with us a walk in the park.
Pay: ₹15,000.00 - ₹25,000.00 per month
Schedule:
- Day shift
Ability to commute/relocate:
- Jaipur, Rajasthan: Reliably commute or planning to relocate before starting work (required)
**Education**:
- Higher Secondary(12th Pass) (preferred)
**Experience**:
- total work: 1 year (preferred)
- Customer service: 1 year (preferred)
**Language**:
- Hindi (preferred)
- English (preferred)
**Speak with the employer**
+91-XXXXXXXXXX
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