Channel Operations Support Coordinator

**Additional Information**
**Job Number**25114356
**Job Category**Sales & Marketing
**Location**CEC Gurgaon, 5th Floor Vatika Atrium, Gurugram, Haryana, India, 122002
**Schedule**Full Time
**Located Remotely?**N
**Position Type** Non-Management

***

**Position Title**:

- Coordinator, Channel Operations and Support, Asia Pacific

**Date Created**:

- August 2021

**Functional Job Family**:

- Sales & Marketing

**Bonus**
- N/A

**Stock Eligible**
- No

**Reports to**:

- Manager, Channel Operations and Support - Asia Pacific

**Department**:

- Channel Support

**JOB SUMMARY**

Support associates must remain in position for 6 months prior to being eligible to post for other positions. This position is considered a support position.

Position will be located in Gurgaon, India.

**CANDIDATE PROFILE**

**Education and Experience Preferred**
- College degree or equivalent job experience
- English language written and spoken

**CORE WORK ACTIVITIES**
- Researches, identifies, and resolves hotel rate discrepancies and incorrect content appearing on approved third party distribution channels/sites.
- Effectively and professionally communicates to hotels, Corporate and Continent stakeholders (Sales, Revenue Strategy, Distribution) and third-party partners offering support and guidance that impacts content, photography, and rate information on distribution channels/sites
- Processes rate additions, updates, and deletions via eFast (Electronic Forms and Submission Tool) eGrid.
- Processes daily, weekly, & monthly error logs and audit reports.
- Submits hotel activation requests to appropriate partners on a weekly basis and follows up to ensure the activation requests are completed.
- Communicates hotel company affiliation changes to appropriate partners.
- Responsible for maintaining current OTA participation numbers and ensures accuracy of information by updating eFAST.
- Researches and responds to hotel photography questions/requests.
- Establishes and maintains department, hotel, Corporate, and third-party partner relationships. Works effectively with hotels, internal/external partners, and Customer Care and Channel Support associates.
- Understands/researches issues with direct connect platform including issues that cause reservations to fallback to fax.
- Loads and maintains rate vendor tables in MARSHA.
- Maintains information in OTA extranets.
- Supports department leaders by providing updates on program additions, procedure updates, and technological enhancements geared toward hotel participation in approved OTA programs.
- Other duties as assigned.

**REQUIRED SKILLS AND BEHAVIORS**:

- Possess a general understanding of third party distribution channels and Marriott systems including MARSHA.
- Possess professional and effective verbal and written communication skills.
- Proven excellent time management skills.
- Possess strong comprehension skills, which allow for the clear and concise explanation and understanding of customer/client questions and issues.
- Ability to recognize customer/client needs quickly to determine the appropriate response in an accurate, courteous, and professional manner.
- Ability to assemble facts and accurately make a determination as to what action needs to be initiated to achieve resolution.
- Able to understand and utilize all available resources and processes to maximize the efficiency and accuracy of required tasks.
- Ability to perform multiple tasks, meet deadlines, and efficiently organize work based on business conditions.
- Ability to operate Windows based programs, (e.g., Word, Excel, Outlook) which require intermediate computer skills.
- Possess both team and change management skills, and has the ability to anticipate needs and proactively take appropriate action.
- Satisfactory (Solid “P”) performance rating or higher on last performance evaluation.
- 5 or less occurrences/2 notifications on file.
- No written warnings within the last 12 months.
- At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law._

Marriott International is the world’s largest hotel company, with more brands, more hotels and more opportunities for associates to grow and succeed. **Be** where you can do your best work, **begin** your purpose, **belong** to an amazing global team, and **become** the best version of you.