Client Relationship Executive

3 days ago

Viman Nagar Pune Maharashtra, India THE DREAM BOX PRODUCTIONS Full time

The Client Relationship Executive (CRE) will play a crucial role in connecting with clients, understanding their requirements, and ensuring a smooth onboarding experience. This position involves guiding potential clients through our services, maintaining professional relationships, and helping convert inquiries into confirmed bookings. As a CRE, you’ll be the primary point of contact for clients, providing them with an exceptional service experience aligned with our brand values.

**Key Responsibilities**:

- **Lead Management**: Respond to new client inquiries, engage with leads generated through various platforms, and provide information on services.
- **Client Consultations**: Conduct phone calls and meetings to understand client needs, answer questions, and provide service options that best meet their requirements.
- **Relationship Building**: Develop and maintain strong relationships with clients, ensuring high levels of client satisfaction and loyalty.
- **Follow-Up & Conversion**: Consistently follow up with potential clients, track communication, and manage the client journey from inquiry to booking confirmation.
- **Service Guidance**: Inform clients about The Dream Box Productions’ offerings, packages, and unique services.
- **Client Support**: Address any client concerns, provide updates, and serve as the liaison between the client and the internal team.
- **Feedback Collection**: Gather feedback from clients post-service to improve and refine service offerings.

**Qualifications**:

- Bachelor's degree preferred (in Communications, Marketing, or a related field).
- Prior experience in client relations, sales, or customer service, ideally in the photography, event, or creative industry.
- Strong communication skills in English and Hindi, with a positive and persuasive approach.
- Ability to handle client inquiries professionally and manage multiple clients simultaneously.
- Familiarity with CRM tools or lead management systems is an advantage.

**Skills Required**:

- Excellent verbal and written communication skills.
- Proactive approach to client engagement and follow-up.
- Ability to understand client needs and suggest appropriate solutions.
- Strong organizational skills and attention to detail.
- Customer-focused with the ability to handle challenging conversations.

**Job Type & Location**:

- **Location**: Viman Nagar, Pune
- **Work Hours**: Monday to Saturday, 10 AM to 6 PM
- (3 days office + 3 days Work From Home )

Pay: ₹10,000.00 - ₹30,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Experience**:

- Customer relationship management: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person

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