
IT Helpdesk Executive
14 hours ago
**Job Summary**:
Seeking a customer-oriented **L1 IT Helpdesk Support Specialist** with **C1-level German proficiency** to provide first-level technical support across regions. Responsibilities include troubleshooting hardware/software issues, managing tickets, and escalating complex problems.
**Key Responsibilities**:
- Troubleshoot issues related to **Windows, MS Office, VPN, printers, network**:
- Log and track tickets in tools like **ServiceNow, Jira, Remedy**:
- Escalate to L2/L3 when necessary
- Perform **password resets, account unlocks**, and guide users through fixes
- Maintain **SLA adherence** and user satisfaction
**Requirements**:
- **C1 German**, **B2+ English** (verbal & written)
- 1-2 years in IT support or customer service
- Familiar with **Windows/macOS, Office 365, Active Directory**:
- Knowledge of **ticketing systems, remote support tools**:
- ITIL certification is a plus
**Job Types**: Full-time, Permanent
Pay: ₹30,000.00 - ₹80,000.00 per month
**Benefits**:
- Health insurance
- Provident Fund
- Work from home
Shift:
- Day shift
Work Days:
- Monday to Friday
**Language**:
- German (required)
Work Location: Remote
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