Administrative Officer

2 weeks ago

Siruseri Chennai Tamil Nadu, India Dr. Kamakshi Memorial Hospital Full time

**Eligibility Criteria**
- Bachelors or Master's degree in operations management or related field.
- Minimum 10+ Years of experience in Healthcare domain.
- Experience in start up management, operations, and leadership.
- Ability to build consensus and relationships among the hospital's managers, medical staff, and vendors.
- Excellent communication, Intellectual & Interpersonal skills
- Good knowledge of Billing ERP, Insurance, Packages, Doctor Payouts

**Position Description**:The position is accountable for specific agreed deliverables to the Management with the primary responsibility for Designing, Managing and ensuring smooth and effective day-to-day operations and implementing best practices in Hospital Administration Practices to the development of the Patient Care, Administrative Services, Liaising, Governing Policies and Standard Operating Procedures management, support services and program administration for the Hospital.

**Job Description - ADMINISTRATIVE OFFICER**:
**OPERATIONS**
- Participating with the huddle members in the development and implementation of strategic plans.
- Establishing and attaining challenging/achievable patient care, safety and education and customer service goals while maintaining financial viability.
- Being able to position the hospital in the catchment and connect accordingly to the community.
- Needs to keep an eagles eye on competition activity.
- Liaising with the legal, political and social, IR environment to ensure successful operations of all facilities within the Hospital.
- Establishing and maintaining communication with the Doctors and other Medical staff to ensure accomplishment of mutually beneficial unit goals.
- Acting as an escalation point for all Operational Issues related to the facility and taking suitable action by interfacing with the concerned stakeholders to obtain timely resolutions.
- Ensuring employee engagement in the facility and culture building through regular engagement.
- Develop, implement, and review operational policies and procedures.
- Identify and address problems and opportunities for the Hospital.
- Prepare work schedules and supervise daily Administrative operations.
- Ensure prompt service of medical and office supplies
- Answer queries from doctors, nurses and healthcare staff
- Resolve potential issues with patients
- Need to take care of all other works which is assigned by the Management.
- Monitor IP payment status on a daily basis and take necessary steps
- Ensure credit recovery on ongoing basis
- Ensure conversions from ER
- Identify and plug revenue leakages proactively

**CULTURE AND CAPABILITY BUILDING**
- Ensuring adherence to the code of conduct and stated vision & values of the company.
- Establishing and maintaining a culture of open communication, accountability and timely decision making.
- Developing a pipeline of best-in-class human capital by supporting hiring, retaining key personnel and investing in training and development of key personnel and succession planning.
- Promoting a high-performance culture by institutionalizing innovative rewards and recognition programs.
- Help promote a company culture that encourages top performance and high morale.

**COMPLIANCE / PROCESS ENHANCEMENT**
- Establishing best-in-class process to ensure adherence to quality systems and comply with quality standards (e.g. JCI, NABH).
- Ensuring defined patient care standards/commitments are met.
- Facilitating strict compliance to statutory & accounting norms and regulatory norms of process/operational adherence.
- Adhering to code of conduct and upholding ethical practices.
- Being a driving force at the Unit in creating Brand Image.
- Improve processes and policies to maximize output. Monitor adherence to rules, regulations, and procedures.
- Ensure all legal and regulatory documents are filed and monitor compliance with laws and regulations.
- Stay up-to-date with healthcare regulations.

**Job Types**: Full-time, Permanent

Pay: Up to ₹100,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

Application Question(s):

- Current monthly gross salary?
- Expected monthly gross salary?
- Willing to work at Siruseri-Chennai location?
- Current location?
- Relevant work experience in years?
- Notice period days if any?

Work Location: In person

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