Client Relationship Support

-Job description

Some careers open more doors than others.

If you’re looking for a career that will unlock new opportunities, join HSBC and experience the possibilities. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

**Principal responsibilities**:

- Prepare quality, creditworthy new business and review proposals within agreed deadlines for submission to the appropriate approval authorities and work with internal stakeholders and RM for closure on the submitted proposals.
- Acting as the primary point of contact for key clients and internal colleagues both locally and internationally across a wide range of product and client relationship matters
- Establishing strong and close working relationships with key individuals in clients’ management team
- Working collaboratively with other global businesses, product and service partners to identify opportunities to connect customers and strengthen the relationship
- Deepen client relationships and develop effective strategies to improve income generation, anticipate customer needs and provide a superior quality service to position HSBC as the market leader in this segment
- Negotiate and structure credit facilities and documentation under the constraints of credit/lending policies and market standards, in meeting clients’ needs as a result of thorough understanding of their businesses, financing requirements and market conditions
- Maintaining a proactive calling programme to service clients, ensuring senior management and key stakeholders for key corporate clients are contacted regularly
- Delivering a high quality service by owning customer engagement, striving for excellence in all interactions, and always acting according to the highest professional standards
- Co-ordinate with Internal Teams for ensuring account opening and KYC remediation’s are completed on time. Ensure timely compliance with all FCC requirements for the portfolio. Ensure implementation of all audit and regulatory recommendations and constant monitoring/ review of the assigned portfolio including supporting RMs with managing RMTs.
- Collation of various MIS as per requirement from time to time.
- Identify and introduce credit, service and operational improvements to improve the overall client experience
Requirements

Qualification:

- The ability to build strong and lasting relationships with internal and external stakeholders.
- Strong sales and customer service orientation, with the ability to work independently and autonomously under pressure.
- A keen interest in the market and specific client developments in order to take a pro-active role across broad industry sectors.
- Ability to balance and address conflicting priorities amongst Commercial Banking clients and internal business requirements.
- Able to manage the role’s workflow through strong organisational skills and time management.
- Understanding of compliance obligations, risk management and credit mitigants, preferably gained through experience in front line and risk roles.
- Sound communication, interpersonal and analytical skills.
- Minimum Graduation or as required for the role, whichever is higher
- Ability to work on fast turnarounds, tight deadlines & handle competing time bound priorities
- A tertiary qualification in a relevant discipline.

**Additional Information**
- Mandatory to successfully complete Anti-Money Laundering and Sanctions training and post-course assessment, as required.

**Useful Link**

Link to Careers Site: Click HERE

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment.

Issued by The Hongkong and Shanghai Banking Corporation Limited, India