Client Relationship Manager
3 days ago
About Our Opportunity
We are seeking a dynamic and experienced Customer Success Manager to play a vital role in our company's growth.
The Job Role:
The successful candidate will be responsible for building strong relationships with clients, ensuring their satisfaction with our services. As a Customer Success Manager, you will be the primary point of contact for clients, addressing their needs, resolving issues, and working collaboratively with internal teams to deliver exceptional customer experiences.
Your Key Responsibilities:
- Building and maintaining long-term relationships with clients
- Ensuring client satisfaction and loyalty
- Being the main point of contact for clients, addressing their needs and resolving issues promptly
- Working closely with internal teams to deliver high-quality customer experiences
You Will Excel If You Have:
- Expertise in relationship-building, partnership development, and account retention
- Talent for strategically pursuing new business opportunities and capitalizing on emerging trends in the IT industry
- Well-versed in educating clients, implementing effective pricing strategies, and driving territory development
What You'll Need:
- 10+ years of experience in enhancing client-relationship management
- Strong skills in strategic account retention and mining
- Ability to maintain strong relationships with customers and ownership of customers' success
- Passionate, self-motivated, and detail-oriented team player committed to customer success
- Hands-on experience in sales and ability to deliver excellent customer experiences
- Knowledge of CRM software and MS Office
- Understanding of sales performance metrics
- Excellent communication and negotiation skills
- Business acumen with a problem-solving attitude
- Strong understanding of IT services, solutions, and technologies
- Excellent communication, presentation, and interpersonal skills
- Ability to collaborate effectively with cross-functional teams
- Strong problem-solving and conflict resolutions skills
Travel Requirements:
- A valid visa is required
Location:
- Ahmedabad
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