Customer Care Executive

3 days ago

Athwa Surat Gujarat, India Kiosist pvt ltd Full time

**Company Description**

Kiosist is a virtual front desk assistance provider for hotels in the USA. Kiosist is seeking a full-time Front Desk Representative for an on-site role located in Surat.

**Role Description**
- Greet, check-in, respond to requests and settle accounts while providing exceptional

service
- Take initiative to add a personalized experience
- Proudly promote the hotel facilities, looking for opportunities to enhance a guest’s stay through up-selling
- Doing reservations, cancellation and modification of bookings of hotel rooms
- Guiding guests about hotel amenities, local areas and direction
- Smooth check-in and check-out of guests from the hotels in the USA using the virtual front desk
- Communicating and collaborating with the local hotel team and participating in the smooth overall operation of the hotel

**Skills and Experience required**
- Fluency in English, both verbal and written
- Strong customer service skills, such as empathy, listening skill, problem-solving skill
- Excellent verbal and written communication skills
- Should be comfortable for rotational shifts
- Freshers can apply

**Job Types**: Full-time, Fresher

Pay: From ₹22,000.00 per month

**Benefits**:

- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time

Schedule:

- Day shift
- Evening shift
- Morning shift
- Night shift
- Rotational shift
- US shift

Supplemental Pay:

- Overtime pay
- Shift allowance

**Language**:

- English (preferred)

Work Location: In person

**Speak with the employer**
+91 9016931475

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