Customer Support Executive

1 week ago

Bhatar Surat Gujarat, India Netsol IT Solutions Pvt. Ltd. Full time

**Responsibilities**:

- Diagnose and troubleshoot technical issues related to our products or services.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolution.
- Document and maintain records of customer interactions, technical issues, and solutions in the ticketing system.
- Develop and maintain a deep understanding of our products, services, and technical infrastructure.
- Assist in creating and updating knowledge base articles, FAQs, and troubleshooting guides.
- Participate in on-call rotation schedules to provide after-hours support when necessary.
- Proactively identify opportunities to improve processes, tools, and systems to enhance the overall customer experience.
- Stay updated on industry trends, best practices, and emerging technologies to continuously enhance skills and knowledge.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a technical support role, preferably in a software or technology company.
- Excellent problem-solving skills and ability to analyze complex technical issues.
- Exceptional customer service and communication skills, both verbal and written.
- Ability to work independently with mínimal supervision and as part of a team.
- Experience with ticketing systems and remote support tools.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Supplemental pay types:

- Commission pay

Work Location: In person

**Speak with the employer**
+91 8511150275

  • Customer Support Executive

    3 days ago

    Bhatar, Surat, Gujarat, India Minds Mapper Full time

    **Job Description: Customer Support Executive** **Location**: Bhatar, Surat **Company**: Costumer Support Executive **Salary**: 20,000 to 25,000 INR per month **Work Hours**: 10:00 AM to 7:00 PM **Job Summary**: **Responsibilities**: - Provide prompt and courteous assistance to customers regarding product information, technical support, and...

  • Customer Relations Executive

    5 days ago

    Bhatar, Surat, Gujarat, India Rawalwaisa Textile Industries Pvt. Ltd (Surat) Full time ₹ 2,40,000 - ₹ 3,60,000 per year

    About UsShiv Shakti Laminates is a trusted manufacturer in the laminates and decorative surfaces industry. We serve OEMs and large-scale buyers by delivering consistent quality and service excellence. We are looking for a Customer Relationship Executive (OEM) who can manage client coordination, reporting, and support for OEM partners, with strong Excel...

  • Customer Support Executive

    4 weeks ago

    Surat, Gujarat, India Monoverse Full time

    Description We are looking for fresher customer support executive As a Customer Support Executive for Jewelry on Etsy you will be responsible for providing excellent customer service and support to our buyers You will be working closely with our customers to ensure that their needs are met and their concerns are addressed in a timely and professional manner...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India eZee Technosys Full time

    Job Title: Customer Support Executive Summary: Roles and Responsibilities: - Respond to customer inquiries and issues through chat support in a timely and professional manner - Troubleshoot technical issues and provide solutions to customers - Escalate complex issues to the appropriate team members for resolution - Maintain accurate records of customer...

  • Customer Support Executive

    5 days ago

    Surat, Gujarat, India RISHI JOBS Full time

    **Profile**:Customer Support Executive **Experience: -**min 6 months (even internship experience can be counted) **Salary -** 20-25K per month **Roles**: **Qualifications & Skills**: **Qualification**:Graduation

  • Customer Support Executive

    1 week ago

    Surat, Gujarat, India Gyansarthi Experiential Learning LLP Full time

    We are looking for a **Customer Support Executive** who understands **accounting** and has experience using any **têxtile accounting software** like **Empire, Tripta, Tamanna, Thomas, Joshi, Equal, Frontline, Turbo, or Tally**. You will support users of our in-house accounting software **“Simple Hisab”**, helping them solve queries. **What You'll...

  • Customer Support Executive

    2 weeks ago

    Surat, Gujarat, India refrens.com Full time

    Customer Support Executive **Responsibilities**: - Master all features of our invoicing and payments software to provide accurate and efficient support. - Create and maintain support documents, FAQs, and knowledge base articles for user reference. - Collaborate with the product team to escalate and resolve complex issues. - Ensure timely and effective...

  • Customer Support Executive

    2 days ago

    Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate records of customer interactions,...

  • Customer Support Executive

    5 days ago

    Surat, Gujarat, India ADEO DISTINCTIONS & DIMENSIONS PVT LTD Full time

    **Key Responsibilities**: - Issue Resolution: Handle customer complaints with empathy and efficiency, ensuring satisfactory resolutions and maintaining client trust. - Coordination: Collaborate with design and operations teams to relay client feedback and ensure seamless project execution. - Documentation: Maintain accurate records of customer interactions,...

  • Customer Support Executive

    5 days ago

    Surat, Gujarat, India Frizty Full time

    **Customer Support Executive (On-Site)** **Location**: Laxmi Enclave 2, Katargam, Surat **Company**: Frizty - A fast-growing D2C personal care brand **Role Overview**: Frizty is hiring a **Customer Support Executive** who will handle customer queries over calls and WhatsApp. You will act as a bridge between the brand and customers, ensuring a smooth and...