Customer Support Executive

7 days ago


Bhatar Surat Gujarat, India Netsol IT Solutions Pvt. Ltd. Full time

**Responsibilities**:

- Diagnose and troubleshoot technical issues related to our products or services.
- Collaborate with cross-functional teams to resolve complex technical problems.
- Escalate unresolved issues to the appropriate internal teams and follow up until resolution.
- Document and maintain records of customer interactions, technical issues, and solutions in the ticketing system.
- Develop and maintain a deep understanding of our products, services, and technical infrastructure.
- Assist in creating and updating knowledge base articles, FAQs, and troubleshooting guides.
- Participate in on-call rotation schedules to provide after-hours support when necessary.
- Proactively identify opportunities to improve processes, tools, and systems to enhance the overall customer experience.
- Stay updated on industry trends, best practices, and emerging technologies to continuously enhance skills and knowledge.

**Qualifications**:

- Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Proven experience in a technical support role, preferably in a software or technology company.
- Excellent problem-solving skills and ability to analyze complex technical issues.
- Exceptional customer service and communication skills, both verbal and written.
- Ability to work independently with mínimal supervision and as part of a team.
- Experience with ticketing systems and remote support tools.

**Job Types**: Full-time, Permanent

Pay: ₹10,000.00 - ₹20,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Supplemental pay types:

- Commission pay

Work Location: In person

**Speak with the employer**
+91 8511150275



  • Surat, Gujarat, India Ompax Lifestyle Private Limited Full time

    **Summary of the position**: To be successful as a customer support executive, you should display excellent interpersonal and communication skills. These skills will prove invaluable mediating with customers. An outstanding customer support executive should possess a proven track record of successful customer service and management...


  • Surat, Gujarat, India Alpino Health Foods Pvt. Ltd. Full time

    As a Customer Support Executive at Alpino, you will be the face of our company, ensuring customers receive timely and effective support. Your role is crucial in maintaining our reputation for outstanding customer service. **Key Responsibilities**: - **Product Knowledge**: Develop a deep understanding of our products to assist customers in making informed...


  • Surat, Gujarat, India Gyansarthi Experiential Learning LLP Full time

    We are looking for a **Customer Support Executive** who understands **accounting** and has experience using any **têxtile accounting software** like **Empire, Tripta, Tamanna, Thomas, Joshi, Equal, Frontline, Turbo, or Tally**. You will support users of our in-house accounting software **“Simple Hisab”**, helping them solve queries. **What You'll...


  • Surat, Gujarat, India refrens.com Full time

    Customer Support Executive **Responsibilities**: - Master all features of our invoicing and payments software to provide accurate and efficient support. - Create and maintain support documents, FAQs, and knowledge base articles for user reference. - Collaborate with the product team to escalate and resolve complex issues. - Ensure timely and effective...


  • Katargam, Surat, Gujarat, India Suvit Fintech Pvt Ltd Full time ₹ 1,80,000 - ₹ 3,00,000 per year

    Job Role : Customer Support ExecutiveLocation: SuratExperience: 1+ YearRole OverviewWe are looking for a Customer Support Executive (Chat) to join our team in Surat. You'll be the first point of contact for our users, offering real-time assistance via chat (and email, if needed). This role is not just about resolving issues — it's about enhancing user...


  • Surat, Gujarat, India Alpino Health Foods Full time ₹ 4,00,000 - ₹ 8,00,000 per year

    Company DescriptionAlpino Health Foods is dedicated to making India fall in love with peanuts. We transform peanuts into delicious and healthy foods that are rich in protein and beneficial for your health. Our mission is to promote the benefits of peanuts while offering tasty options that everyone will love.Role DescriptionThis is a full-time on-site role...

  • Customer Support

    1 week ago


    Kamrej, Surat, Gujarat, India Cowberry Industries Pvt Ltd Full time

    **Customer Support Executive Duties**: - Maintain excellent customer satisfaction and review support tickets for appropriate resolution - Provide customer support through phone and chat - Work with other departments to resolve customer issues in a timely manner - Serve as a point of contact for customer support and complaints - Proactively identify,...


  • Varachha, Surat, Gujarat, India DC Design Pvt Ltd Full time ₹ 1,44,000 - ₹ 2,40,000 per year

    We are looking for a Customer Support Executive who will act as the first point of contact for our customers. The role involves handling queries, resolving complaints, ensuring customer satisfaction, and maintaining strong customer relationships. The candidate should possess excellent communication skills, problem-solving abilities, and a customer-centric...


  • Nanpura, Surat, Gujarat, India AccessGlobal Technology Pvt. Ltd. Full time ₹ 10,00,000 - ₹ 20,00,000 per year

    Job Overview :We are seeking a dedicated and knowledgeable Customer Support Executive to assist users of Tally software. The ideal candidate will have a strong understanding of accounting principles and Tally functionalities, along with excellent communication and problem-solving skills.Key Responsibility:effective support to customers using Tally...


  • Surat, Gujarat, India Decode Age Full time

    **Company Description** Decode Age is India's first longevity-focused company, dedicated to extending healthspan through cutting-edge science, biomarker testing, and evidence-based supplements. By addressing ageing at the cellular level, Decode Age aims to revolutionize health and well-being. Join the movement and become a Longevian! **Location**: Surat,...