CRM Executive

2 days ago


Prabhadevi Mumbai Maharashtra, India Proviso Full time

**CRM Executive - Job Opening**
- **Location**: Prabhadevi, Mumbai

**Role Overview**:
As a **CRM Executive**, you will be the main point of contact for clients, ensuring smooth communication and excellent service. Your goal is to strengthen client relationships and improve customer satisfaction.

**Key Responsibilities**:
Build and maintain strong relationships with clients.

Respond to customer queries and resolve concerns quickly.

Coordinate with the sales team to ensure a smooth onboarding process.

Keep customer records updated in CRM software (e.g., Salesforce).

Implement strategies to improve customer retention and loyalty.

Prepare and present reports on customer satisfaction and issue resolution.

**Success Metrics (KPIs)**:

- High customer satisfaction and retention rates.
- Quick and effective resolution of customer issues.
- Accurate and well-maintained CRM data.

**Who Can Apply?**

✔ **Education**: Graduate in any field.

✔ **Experience**: Minimum **2 years** in CRM (real estate experience preferred).

✔ **Skills Required**:

- Proficiency in CRM tools like Salesforce.
- Strong communication and problem-solving skills.
- Ability to multitask and analyze customer data efficiently.

**Job Types**: Full-time, Permanent

Pay: ₹40,000.00 - ₹50,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Day shift

**Experience**:

- CRM Real Estate: 2 years (preferred)

Work Location: In person


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