
CRM Executive
4 days ago
**CRM Executive - Job Opening**
- **Location**: Prabhadevi, Mumbai
**Role Overview**:
As a **CRM Executive**, you will be the main point of contact for clients, ensuring smooth communication and excellent service. Your goal is to strengthen client relationships and improve customer satisfaction.
**Key Responsibilities**:
Build and maintain strong relationships with clients.
Respond to customer queries and resolve concerns quickly.
Coordinate with the sales team to ensure a smooth onboarding process.
Keep customer records updated in CRM software (e.g., Salesforce).
Implement strategies to improve customer retention and loyalty.
Prepare and present reports on customer satisfaction and issue resolution.
**Success Metrics (KPIs)**:
- High customer satisfaction and retention rates.
- Quick and effective resolution of customer issues.
- Accurate and well-maintained CRM data.
**Who Can Apply?**
✔ **Education**: Graduate in any field.
✔ **Experience**: Minimum **2 years** in CRM (real estate experience preferred).
✔ **Skills Required**:
- Proficiency in CRM tools like Salesforce.
- Strong communication and problem-solving skills.
- Ability to multitask and analyze customer data efficiently.
**Job Types**: Full-time, Permanent
Pay: ₹40,000.00 - ₹50,000.00 per month
**Benefits**:
- Provident Fund
Schedule:
- Day shift
**Experience**:
- CRM Real Estate: 2 years (preferred)
Work Location: In person
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