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Customer Service Representative
2 weeks ago
**Job description**
**About the Role**
We’re looking for a friendly, confident phone professional to call beauty parlour/salon leads and book appointments. You’ll engage prospects, answer basic service questions, handle objections, and schedule confirmed slots—while keeping everything organized in our CRM.
**Key Responsibilities**
- Call and follow up with warm/cold leads to book salon appointments
- Qualify prospects, understand needs, and position services clearly
- Handle objections politely; reschedule/cancel when needed
- Send confirmations and reminders; improve show-up rate
- Update CRM/dialer notes accurately; maintain daily call/booking reports
- Hit weekly KPIs (contact rate, booking rate, show rate, attendance)
**Must-Have Requirements**
- 2+ years working with US customers/market
- Prior calling experience (appointment setting / sales / customer service)
- Availability 4 Hours every day including weekends (Sat and Sun), 1:30 AM to 5:30 AM
- Excellent spoken English, clear and friendly phone presence
- Organized, detail-oriented, and comfortable with scheduling tools/CRMs
- Reliable WFH setup: stable internet and quiet space
- Immediate joiner
Pay: ₹18,000.00 - ₹22,000.00 per month
Work Location: Remote
**Speak with the employer**
+91 8927187706
