Customer Service

5 days ago


Lower Parel Mumbai Maharashtra, India Kohinoor Techno Business Solutions Full time

**Job Description: Customer Service**

**Responsibilities**
- Order Management: Process customer orders accurately and efficiently, ensuring timely fulfillment.
- Data Entry & Record-Keeping: Maintain accurate records of orders, customer interactions, and inventory updates.
- Customer Support Assistance: Work closely with the customer service team to resolve order-related issues.
- Communication & Coordination: Liaise with customers, shipping carriers and internal teams (warehouse, IT) to ensure smooth operations.
- Assist leadership with reports, scheduling, and general administrative tasks.

**Requirements**:

- Experience: 2+ years in a Customer Service role, preferably in e-commerce or logistics.
- Attention to Detail: High accuracy in data entry and order processing.
- Organizational Skills: Ability to multitask, prioritize, and meet deadlines.
- Communication: Strong written and verbal communication skills.

**Skills**
- Strong in Microsoft Word, Excel, Outlook
- Familiar with E-commerce systems
- CRM a big +

**Job Types**: Full-time, Permanent

Pay: ₹20,000.00 - ₹40,000.00 per month

**Benefits**:

- Health insurance

Schedule:

- Day shift
- Fixed shift
- Night shift
- Rotational shift

Work Location: In person



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