Executive - Customer Success (Hospitality)

1 week ago

Bengaluru, India BHIVE Workspace Full time

BHIVE Workspace - Bengaluru - Referral Category: Category 1 - 2 - 3 Years - **Role**: Executive - Customer Success (Hospitality) **Experience Range**: 2 - 3 Years Experience **Qualification **:Bachelors of Hotel Management **Interview Process **:Applicant questionnaire > Assessment > Face to Face Rounds > HR Round **Role Summary**: Customer Success/Hospitality is the USP of BHIVE. The customer success Team comprises of experienced professionals from leading 4 star and 5 star hotels. Executive - Customer Success (Hospitality) plays a key role in the overall customer experience at BHIVE. You would be operating as a Centre Head of a centre and ensure best-in-class operations of the centre whereby ensuring superlative customer experience and a profitable P&L. Complete operational ownership of BHIVE Center with 500+ member capacity, which would be 24/7 operational. While leadership is a key skill, hands on work is also expected. You will also be the key relationship manager for well over 500 members who are part of 15 to 20 companies that would be located in your center. **Note**:Preference will be given to those who have worked in top rated hotels like Oberoi, Taj, Novotel, ITC Group, Marriott and other leading 5 star hotels **Employee Referral Policy**: **For more details refer to** **Category : Referral Category 4** **Key Deliverables**: - Be the Brand Ambassador for BHIVE - Responsible for catering to hospitality of large companies - Front-end and manage the centre whereby ensuring superlative customer experience - Design, Deploy and Drive Customer engagement initiatives - Hold P&L responsibility of the centre and ensure profitability with a great customer experience - Take strategic initiatives to ensure customer retention and expansions - Conduct market study and research towards ensuring best-in-class initiatives at BHIVE - Responsible for administering Customer Satisfaction survey and work towards a 100% CSAT - Ensure enhancement of BHIVE standards on a consistent basis - Ensure compliance as per BHIVE SOP **Key Competencies**: - Effective Communicator - Result Oriented and Metric Driven - Strong Business Acumen - Networking Skills - Customer Centricity - Agile and Dynamic - Self Motivated - Team Player **How To Apply?

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