Executive - Customer Success (Hospitality

2 days ago

Bengaluru, India BHIVE Workspace Full time

**Role : Executive - Customer success (Hospitality Background)**

**Experience Range**:
0 to 2 years of Experience ( Management Trainee - Hospitality )

2 to 3 years of Experience ( Executive - Hospitality )

**Qualification **:Bachelors of Hotel Management/Hospitality from Top 10 Institutes

**Interview Process **:Applicant questionnaire > Assessment > Face to Face Rounds > HR Round

**About the Company**:
BHIVE Workspace is a PropTech company focused on commercial real estate. We started out as the oldest Co-working brand of Bangalore and it is now one of the largest chain of Co-working spaces in Bangalore. It was established in the year 2014. We have a presence in multiple key locations of Bangalore on track to expand to multiple other key locations of Bangalore. Beyond Co-working, we have entered other flexible leasing products like managed office and enterprise leasing solutions. We are also on track to enter asset heavy real estate models in the near future.

**Role Summary**:
Hospitality is the USP of BHIVE. The Hospitality Team comprises experienced professionals from 5 star hotels. The Management Trainee - Hospitality plays a key role in the overall customer experience at BHIVE. You would be assisting the Centre Head of a center and ensure best-in-class operations of the center thereby ensuring superlative customer experience and a profitable P&L. Complete operational follow ups of BHIVE Center with 500+ member capacity, which would be 24/7 operational, with work responsibility of at least 3 security guards, center supervisor, 7 to 10 HK staff, handymen is expected. While leadership is a key skill, hands-on work is also expected. You will also be the relationship manager for well over 500 members who are part of 15 to 20 companies that would be located in your center along with showing round of the properties

**Key Deliverables**:

- Be the Brand Ambassador for BHIVE
- Front-end and manage the center whereby ensuring superlative customer experience
- Design, Deploy and Drive Customer engagement initiatives
- Build the community through lucid partnership and collaborations
- Hold P&L responsibility of the center and ensure profitability with a great customer experience
- Take strategic initiatives to ensure customer retention and expansions
- Conduct market study and research towards ensuring best-in-class initiatives at BHIVE
- Responsible for administering Customer Satisfaction survey and work towards a 100% CSAT
- Ensure enhancement of BHIVE standards on a consistent basis

**Key Competencies**:

- Effective Communicator
- Result Oriented and Metric Driven
- Strong Business Acumen
- Networking Skills
- Customer Centricity
- Agile and Dynamic

**How To Apply?

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