Customer Delight Executive

4 days ago


Mumbai, India SUGAR Cosmetics Full time

Mumbai

1 - 3 years

**Job** **Role** **Customer Delight Executive

Company Background

Role & Responsibilities

Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further

investigation for product or service related issues

Follow up to ensure that appropriate actions were taken on customers’ requests after escalation for the same has been raised

Maintaining records of customer interactions, transactions, details of inquiries, grievances, and comments, as well as actions taken for prompt resolution

Ensure timely issue resolution by taking required steps thereby avoiding any escalations

Resolving product or service problems by clarifying the customer's complaint, determining the cause of the problem, selecting and explaining the best solution to solve the problem at hand.

**Skills**:
Strong interpersonal skills and command over the English (written & spoken). Ability to Multi Task amongst other processes

Demonstrates ownership and accountability while addressing queries, concerns or problem Experience working independently and scoping/executing high-quality deliverables are a must Working knowledge of Microsoft Office

A customer focus demeanour with a high level of enthusiasm and a positive attitude is a must.


**Education**:Graduate/Post Graduate

**Work** **experience**:0.6 months - 3 year

**Compensation**:3 LPA to 3.5 LPA

**Please **Note**:
We run a fast-paced, dynamic business and the challenges we face and solve every day are unique. We are looking for someone who can adapt quickly, handle multiple roles and is enthusiastic about growing an exciting Cosmetics Brand across multiple platforms. This role reports to the Customer Delight Team Manager and is based out of Powai Mumbai.

Find out more about us on:
Employment TypeFULLTIME
- Seniority Levelentry-level
- annual CTC ₹ 1 Lakhs - ₹ 3 Lakhs
- Work Experience(in years)1 - 3 Years
- EducationPost Graduate
- Skills
- back-office operationsmicrosoft officeone on one chatsclarifying the customer's complaintresolving product or service problems



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