Assistant Manager- Customer Delight
3 weeks ago
Job Description We are seeking an Assistant Manager- Customer Delight to join our team in India. This role will focus on enhancing customer satisfaction and loyalty in both B2B and B2C sectors. The ideal candidate will assist in developing customer delight strategies, manage customer inquiries, and collaborate with various teams to improve the overall customer experience. This position is perfect for candidates with 0-4 years of experience who are passionate about customer service and eager to make a positive impact. Responsibilities - Assist in developing and implementing customer delight strategies for B2B and B2C sectors - Manage customer inquiries and issues, ensuring prompt resolution and satisfaction - Collaborate with cross-functional teams to enhance customer experience - Analyze customer feedback and data to identify trends and areas for improvement - Prepare reports on customer satisfaction metrics and present findings to management - Train and mentor junior team members on customer service best practices - Conduct regular follow-ups with customers to ensure continued satisfaction and loyalty Skills and Qualifications - Bachelor's degree in Business Administration, Marketing, or a related field - Strong verbal and written communication skills - Proficiency in customer relationship management (CRM) software - Ability to analyze data and generate reports - Excellent problem-solving and conflict resolution skills - Strong organizational and time management abilities - Familiarity with customer service principles and practices - Ability to work in a fast-paced environment and handle multiple tasks
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Assistant Manager- Customer Delight
4 weeks ago
Mumbai, India Mantras2success Consultants Full timeJob Description We are seeking a dynamic and customer-oriented individual to join our team as an Assistant Manager - Customer Delight. This pivotal role involves a blend of case management and managing incoming communication channels to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent...
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Customer Delight Executive
5 days ago
Mumbai, India SGL LABS PVT LTD Full timeWe are looking for a customer delight executive to bring in a smooth flow of communication and act as one point of contact with the clients for their business related queries. A Personality who believes communication is a key to a successful relationship can be a better fit to this role. **Duties & Responsibilities** - Streamline all the customer...
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Customer Delight Executive
5 days ago
Mumbai, Maharashtra, India Unilever Full time**Position Title: Customer Delight Executive**: **Location: Mumbai - HO**: **Department: Customer Development - Centre of Excellence**: The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the...
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Customer Delight Executive
5 days ago
Mumbai, India SUGAR Cosmetics Full timeMumbai 1 - 3 years **Job** **Role** **Customer Delight Executive Company Background Role & Responsibilities Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues Follow up...
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Assistant Manager- Customer Delight
3 weeks ago
Mumbai, India Mantras2success Consultants Full timeJob Description We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention...
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Customer Delight Executive
2 weeks ago
Thane, Navi Mumbai, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Job Title: Customer Delight Executive (voice/chat) Location: Malad / Thane (Work from Office) Salary: 17,000 40,000 per month Process: International Voice Process (US / UK / Australian Shifts) Shifts: Rotational Night Shifts (9-hour window) - US Shift: 5:30 PM 9:30 AM - UK Shift: 10:30 PM 4:30 AM - Australian Shift: 3:00 AM 3:00 PM Weekly...
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Customer Delight Executive
2 weeks ago
Mumbai, India Infinity Career Edge Full time**What do I need?** - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate **What will I be doing?** - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat...
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Customer Delight Executive
5 days ago
Powai, Mumbai, Maharashtra, India RN Management Consultants Full time**Job Role Customer Delight Executive** Company Background **Role & Responsibilities** Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues Follow up to ensure that...
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Account Executive
1 week ago
Andheri, Mumbai, Maharashtra, India Earth Delight Full time**Job Title**: Accounts Officer - Head Office **Location**: Mumbai, Maharashtra **Company**: Earth Delight **Job Type**: Full-Time (On-site) **Salary**: As per industry standards **About the Company**: Earth Delight is a growing company in the Agro and FMCG sector. We are focused on delivering quality products and building a sustainable business. We are...
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Customer Delight Manager
2 weeks ago
Bengaluru, Mumbai, India Canbica Full time ₹ 15,00,000 - ₹ 25,00,000 per yearManage day-to-day operations and client services of the business centre.Ensure client satisfaction and renewals .Upsell and cross-sell meeting rooms, virtual offices, and business services.Lead and develop the customer service team Required Candidate profile8+ years in operations, front office, or hospitality management.Strong leadership, communication, and...