Customer Delight Executive

6 days ago

Mumbai Maharashtra, India Unilever Full time

**Position Title: Customer Delight Executive**:
**Location: Mumbai - HO**:
**Department: Customer Development - Centre of Excellence**:
The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the Primary Lever care operations for the distributors and Secondary Levcare operations for the Retailers. This job involves a lot of interactions with both internal and external stakeholders.

**Roles and Responsibilities**
- Co-ordinate with vendors managing the grievance redressal process for our customers (Primary Levercare for distributors and Secondary Levercare for retailers).
- Ensure agreed service levels are always maintained by these centres with nil disruption in the operations, monitor quality of resources placed, regular review of the KPI’s.
- Co-ordinate with the Customer Delight Officers in branch for timely resolution of the complaints raised by the customers pertaining to their branch clusters.
- Engage with stakeholders from different functions at times for any escalations or process deviations identified.
- Review complaints received, resolutions given by stakeholders, CSAT scores and highlight any red flags identified to the concerned process owners.
- Engage with customers through phone and market visits to take their feedback on the grievance redressal process.
- Strategize improvisations required in the process, observe emerging market trends in customer support space, align changes with concerned stakeholders and implement the same. Need to constantly work towards enhancing the Customer Centricity experience.
- Monthly reporting to the senior management on the Levercare operations, share insights where interventions are required from branches / functions.
- Co-ordinate with IT touch points for all CRM related developments and any infrastructure related support required for this process.

**Skills Required**:

- Graduate with MBA in Customer Relationship Management preferred.
- 3-4 years of experience in handling customer support process for an organization.
- Excellent communication and interpersonal skills.
- Very good organizational skills with focus on paying attention to details.
- Strong problem solving and decision-making skills.
- Ability to prioritize and manage multiple tasks simultaneously.
- Strong project execution skills.
- Proficiency in MS Office & CRM tools.
- Willing for occasional travel pan India for customer and market visits.
- All official offers from Unilever are issued only via our Applicant Tracking System (ATS). Offers from individuals or unofficial sources may be fraudulent—please verify before proceeding_

  • Customer Delight Executive

    2 weeks ago

    Pune, Maharashtra, India Winsmart Jobs Full time

    Job Posting: Customer Delight Executive (Male/Female) Locations - Pune Exp - 0-1yr Salary - 25000 Skills: Good communication (English/Hindi), customer service skills, basic computer knowledge/two wheeler Role:To meet and discuss with Gynaecologists on latest stem cell development.To explore the possibilities of having hospital / clinic/ gynaecologist...

  • Customer Delight

    2 weeks ago

    Mumbai, India Iresh7 consulting Full time

    **What do I need?** - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate **What will I be doing?** - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat...

  • Customer Delight Executive

    5 days ago

    Mumbai, India Infinity Career Edge Full time

    **What do I need?** - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate **What will I be doing?** - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat...

  • Customer Delight Executive

    6 days ago

    Dharampeth, Nagpur, Maharashtra, India Xpand Life Private Limited Full time

    **Job Title**: Customer Delight Executive **Location**: Nagpur **Company**: Licksters - The Popsicle Brand **Employment Type**: Full-Time / Part-Time **About the Role**: **Key Responsibilities**: - Greet customers warmly and guide them through our menu of handcrafted popsicles and desserts. - Suggest flavours based on customer preferences and popular...

  • Customer Delight

    2 weeks ago

    Mumbai, India TranZact Full time

    **Job Title - Customer Delight** **Location - Mumbai** TranZact is a team of young enthusiasts with a common goal of making companies much more efficient by helping them grow their business and revolutionising the way businesses interact with each other. We build a cloud-based business platform where manufacturers & traders can network with each other and...

  • Customer Delight

    1 week ago

    Mumbai, India Suitable AI Full time

    Position: - Customer Delight Job Details: 2-6 Years | ₹8,00,000 to ₹10,00,000 | Full Time | Notice Upto 30 Days | Mumbai (On-site) Client Details: Tranzact | IT-Software/Software Services | 2 Positions - Data Maintenance & Reporting Freshdesk of Similar Tool Data Studio or Similar Tool (Slight Knowledge) Good communication skills Fair analytical...

  • Customer Delight Executive

    19 hours ago

    Pune, Maharashtra, India Ugaoo Agritech Pvt Ltd Full time

    **About Us: Painting - The Town Green With Ugaoo** At Ugaoo, our aim is to reintroduce you to the joy of growing your own patch of green. A space to breathe clean and live healthily - both mind and body, a green space that is your refuge. The dream is to make the world greener, one home at a time and together, we can change the landscape of the planet. We...

  • Customer Delight Officer

    2 days ago

    Mumbai, Maharashtra, India Synergy Resource Solutions Full time

    Greetings from Synergy Resource Solutions, a leading HR Consultancy Firm. Our client is a world leader in cord blood banking. Our client in India is the only cord blood bank in the country that is actively involved in both Private & Public cord blood banking, clinical trials & Therapeutics Application. Job Position - Customer Delight Executive/Officer...

  • Customer Delight Executive(CRM)

    2 weeks ago

    Mumbai, India Looper Development Services Private Limited Full time

    What do I need? **Good communication skills** Fair analytical skills Energetic Operational excellence Experience up to 2 years Customer Chat Support Specialist Startup Experience Required Graduate What will I be doing? **Enhance Customer Experience Via Delight Channels** Respond to customer queries in a timely and accurate way, via chat Identify...

  • Customer Delight Associate

    3 hours ago

    Viman Nagar, Pune, Maharashtra, India WHITE FORCE OUTSOURCING SERVICES PRIVATE LIMITED Full time

    FITTR Job Title - Customer Delight Associate Job Location - Pune Seniority Level - Individual Contributor Range Of Experience **Job Types**: Full-time, Permanent Pay: ₹10,542.77 - ₹41,666.66 per month **Benefits**: - Provident Fund Schedule: - Day shift - Monday to Friday - Morning shift Supplemental Pay: - Performance bonus **Education**: -...