Customer Delight Associate

4 days ago


Viman Nagar Pune Maharashtra, India happy square outsourcing company Full time

**Responsibilities**:
**List the responsibilities, these should be the roles KPIs that we would measure on-**

**Solve Customer Challenges**: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.

**Deliver Delight**: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.

**Maintain Performance Standards**:Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores.

**Requirements**:
**For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications-**

**Customer First Approach**:A passion for creating positive experiences and solving customer problems with empathy and professionalism.

**Strong Communication Skills**: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.

**Problem-Solving Mindset**:Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.

**Analytical Skills**: Ability to manage the resolution process efficiently, using clear and concise communication.

**Adaptability**: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment.

**Good to Have skills (Not must have skills)-**
- Experience in handling foriegn clients

Pay: ₹400,000.00 - ₹500,000.00 per year

**Benefits**:

- Flexible schedule
- Provident Fund

Schedule:

- Day shift
- Weekend availability

Supplemental Pay:

- Performance bonus

Application Question(s):

- are you comfortable with 5 days working?
- do you have experience as customer support?
- do you have experience in crm and help desk software?
- Experience in handling foriegn clients?
- Do you have experience in technical support?

**Experience**:

- total work: 1 year (preferred)

**Language**:

- English (preferred)

Work Location: In person



  • Pune, India White Force Full time

    Job description Job Location- Pune Seniority Level- Individual Contributor Range Of Experience- 6months to 2 years Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to our customers,...


  • Pune, India White Force Full time

    Job description Job Location- Pune Seniority Level- Individual Contributor Range Of Experience- 6months to 2 years Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to...


  • Pune, India White Force Full time

    Job description  Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.   Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.  ...


  • Pune, India White Force Full time

    Job description Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to our customers, and we’re looking for a Customer Delight Associate to join our dynamic team. As the first point...


  • Pune, India White Force Full time

    Job description  Provide Exceptional Support: Respond to customer queries via email, chat, and phone calls, ensuring each interaction is handled with empathy, clarity, and professionalism.   Solve Customer Challenges: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.  ...


  • Pune, India White Force Full time

    Job description Job Summary: Write the Job Summary on what this role would be doing, this is direct summary of Top Role Activities. Include details on the department and its visionAt FITTR, we're committed to delivering exceptional experiences to our customers, and we’re looking for a Customer Delight Associate to join our dynamic team. As the...


  • Mumbai, Maharashtra, India Unilever Full time

    **Position Title: Customer Delight Executive**: **Location: Mumbai - HO**: **Department: Customer Development - Centre of Excellence**: The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the...


  • Pune, Maharashtra, India Ugaoo Agritech Pvt Ltd Full time

    **About Us: Painting - The Town Green With Ugaoo** At Ugaoo, our aim is to reintroduce you to the joy of growing your own patch of green. A space to breathe clean and live healthily - both mind and body, a green space that is your refuge. The dream is to make the world greener, one home at a time and together, we can change the landscape of the planet. We...


  • Manpada, Thane, Maharashtra, India EvolvX Fitness LLP Full time ₹ 2,64,000 per year

    Job Title: Customer Delight ExecutiveLocation: [Evolvx ,Kothari Compound, Ghodbunder Rd, manpada, Thane West, Thane, Maharashtra near CarShiners]Employment Type: Full-timeAbout UsAt EvolvX, we are passionate about transforming lives through fitness, wellness, and technology. We believe in creating a community where every customer feels supported, valued, and...


  • Pune, Maharashtra, India Happy square outsourcing company Full time

    **Key Responsibilities**: **Customer Satisfaction & NPS Improvement: o Monitor and analyze customer feedback and NPS scores. o Develop and implement strategies to enhance customer satisfaction and improve NPS. o Address and resolve escalated customer issues promptly and effectively.** **Analytics & Reporting: o Create detailed analytical reports on customer...