
Customer Delight Associate
4 days ago
**Responsibilities**:
**List the responsibilities, these should be the roles KPIs that we would measure on-**
**Solve Customer Challenges**: Proactively address and resolve customer concerns by identifying the root cause and providing timely solutions.
**Deliver Delight**: Create positive experiences by understanding customer needs, offering personalized assistance, and going the extra mile to ensure satisfaction.
**Maintain Performance Standards**:Meet key customer support metrics, such as response time, issue resolution time, and customer satisfaction scores.
**Requirements**:
**For the Tpe role activities we have idified the required skills, this list must cover all of them along with educational and other qualifications-**
**Customer First Approach**:A passion for creating positive experiences and solving customer problems with empathy and professionalism.
**Strong Communication Skills**: Clear and articulate communication in both spoken and written formats, ensuring customers feel understood and valued.
**Problem-Solving Mindset**:Enjoy tackling challenges and finding solutions proactively, while maintaining a calm and friendly demeanor.
**Analytical Skills**: Ability to manage the resolution process efficiently, using clear and concise communication.
**Adaptability**: Willingness to work in rotational shifts, including weekends, and ability to thrive in a fast-paced, ever-changing environment.
**Good to Have skills (Not must have skills)-**
- Experience in handling foriegn clients
Pay: ₹400,000.00 - ₹500,000.00 per year
**Benefits**:
- Flexible schedule
- Provident Fund
Schedule:
- Day shift
- Weekend availability
Supplemental Pay:
- Performance bonus
Application Question(s):
- are you comfortable with 5 days working?
- do you have experience as customer support?
- do you have experience in crm and help desk software?
- Experience in handling foriegn clients?
- Do you have experience in technical support?
**Experience**:
- total work: 1 year (preferred)
**Language**:
- English (preferred)
Work Location: In person
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