Assistant Manager- Customer Delight
4 weeks ago
Job Description We are seeking a dynamic and customer-oriented individual to join our team as an Assistant Manager - Customer Delight. This pivotal role involves a blend of case management and managing incoming communication channels to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment, contributing significantly to customer satisfaction and loyalty. Roles and Responsibilities: Case Management & Resolution: - Handle customer inquiries, complaints, and feedback through various channels such as phone, email, and chat. - Document all interactions with customers accurately and thoroughly in the CRM system. - Investigate and resolve customer issues within a defined SLA (Service Level Agreement), ensuring high levels of customer satisfaction. - Escalate complex issues to the appropriate teams for further investigation and resolution. - Proactively identify opportunities to improve the customer experience and suggest actionable solutions. - Stay updated on product features, promotions, and company policies to provide accurate information to customers. - Follow up with customers to ensure their issues have been resolved to their satisfaction, followed by CSAT scoring. Managing Incoming Lines: - Answer incoming calls from customers promptly and professionally. - Provide accurate information and assistance to customers regarding products, services, and policies. - Prioritize and manage multiple incoming calls simultaneously to minimize wait times and maximize efficiency. - Collaborate with team members to ensure seamless handoffs and continuity of customer support. Documentation and Reporting: - Maintain detailed records of customer interactions, including issues raised, solutions provided, and follow-up actions taken on trackers and the CRM. - Generate reports on key performance metrics such as response time, resolution time, and customer satisfaction scores. - Analyze data to identify trends and patterns in customer inquiries and recommend improvements to processes and procedures. Qualifications and Required Skillsets: - Bachelor's degree in business or relevant work experience. - Excellent verbal and written communication skills. - Strong problem-solving abilities and attention to detail. - Ability to remain calm and professional under pressure. - Proficiency in using CRM software (preferably Salesforce) and other customer support tools. - Strong articulation and conflict management skills. - Willingness to work rotating shifts and on a roster. - Proactive approach with a positive attitude and flexibility to embrace change. - Exercise good judgment and independent decision-making skills. - Knowledge of industry-specific regulations and compliance standards. - Familiarity with telephone etiquette and call center procedures. - Ability to do stakeholder management and maintain good interpersonal relations with high team spirit. - Ability to speak multiple languages is a plus, including Tamil, Telugu, Kannada, Punjabi, Marathi, Gujarati, Hindi, Oriya, Bengali, Malayalam, and Assamese. Key Skills: - Customer Service - Customer Support - Customer Success - SLA Management - CRM Proficiency
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Assistant Manager- Customer Delight
3 weeks ago
Mumbai, India Mantras2success Consultants Full timeJob Description We are seeking an Assistant Manager- Customer Delight to join our team in India. This role will focus on enhancing customer satisfaction and loyalty in both B2B and B2C sectors. The ideal candidate will assist in developing customer delight strategies, manage customer inquiries, and collaborate with various teams to improve the overall...
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Customer Delight Executive
4 days ago
Mumbai, India SGL LABS PVT LTD Full timeWe are looking for a customer delight executive to bring in a smooth flow of communication and act as one point of contact with the clients for their business related queries. A Personality who believes communication is a key to a successful relationship can be a better fit to this role. **Duties & Responsibilities** - Streamline all the customer...
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Customer Delight Executive
4 days ago
Mumbai, Maharashtra, India Unilever Full time**Position Title: Customer Delight Executive**: **Location: Mumbai - HO**: **Department: Customer Development - Centre of Excellence**: The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the role would be largely to manage the...
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Customer Delight Executive
4 days ago
Mumbai, India SUGAR Cosmetics Full timeMumbai 1 - 3 years **Job** **Role** **Customer Delight Executive Company Background Role & Responsibilities Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues Follow up...
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Assistant Manager- Customer Delight
3 weeks ago
Mumbai, India Mantras2success Consultants Full timeJob Description We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention...
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Customer Delight Executive
2 weeks ago
Thane, Navi Mumbai, Mumbai, India Deepak Kushal Kunder ( Proprietor of Vibrantzz Management Services) Full timeJob Description Job Title: Customer Delight Executive (voice/chat) Location: Malad / Thane (Work from Office) Salary: 17,000 40,000 per month Process: International Voice Process (US / UK / Australian Shifts) Shifts: Rotational Night Shifts (9-hour window) - US Shift: 5:30 PM 9:30 AM - UK Shift: 10:30 PM 4:30 AM - Australian Shift: 3:00 AM 3:00 PM Weekly...
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Customer Delight Executive
2 weeks ago
Mumbai, India Infinity Career Edge Full time**What do I need?** - Good communication skills - Fair analytical skills - Energetic - Operational excellence - Experience up to 2 years Customer Chat Support Specialist - Startup Experience Required - Graduate **What will I be doing?** - Enhance Customer Experience Via Delight Channels - Respond to customer queries in a timely and accurate way, via chat...
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Customer Delight Executive
4 days ago
Powai, Mumbai, Maharashtra, India RN Management Consultants Full time**Job Role Customer Delight Executive** Company Background **Role & Responsibilities** Coordinate back-office operations related to returns, payments and other order related issues Resolving customer grievances or special requests to designated departments for further investigation for product or service related issues Follow up to ensure that...
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Account Executive
1 week ago
Andheri, Mumbai, Maharashtra, India Earth Delight Full time**Job Title**: Accounts Officer - Head Office **Location**: Mumbai, Maharashtra **Company**: Earth Delight **Job Type**: Full-Time (On-site) **Salary**: As per industry standards **About the Company**: Earth Delight is a growing company in the Agro and FMCG sector. We are focused on delivering quality products and building a sustainable business. We are...
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Customer Delight Manager
2 weeks ago
Bengaluru, Mumbai, India Canbica Full time ₹ 15,00,000 - ₹ 25,00,000 per yearManage day-to-day operations and client services of the business centre.Ensure client satisfaction and renewals .Upsell and cross-sell meeting rooms, virtual offices, and business services.Lead and develop the customer service team Required Candidate profile8+ years in operations, front office, or hospitality management.Strong leadership, communication, and...
