Assistant Manager- Customer Delight
3 days ago
Job Description We are seeking a dynamic and customer-oriented individual to join our team as a customer service agent. The role involves a blend of case management and managing incoming lines to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent communication skills, a strong sense of attention to detail, and the ability to multitask in a fast-paced environment. Language fluency :English AND Tamil / Telugu / Kannada / Punjabi / Marathi / Gujarati / Hindi / Oriya / Bengali / Malayalam / Assamese Key Responsibilities: - Providing prompt, frictionless, consistent and delightful customer service - Working with other customer support teams to ensure a consistent and high-quality level of support. - Identifying root causes of customer issues, areas for improvement and providing valuable feedback to business and development teams. - Assisting with customer communication during critical launches and support events. - Maintaining and improving NPS/CSAT Preferred Qualifications: - 2-4 years of experience in customer support in a fast-paced support environment - Experience with B2B-focused companies - Experience in technical support Who can apply: - Bachelor s Degree in any field - Overall, 2-4 years of experience, which includes 1+ years of directly working with customers - 6+ months of experience in customer-facing roles in a fast-paced environment - Computer literacy with experience using Windows/MS Office , Excel, and CRM management - Demonstrated advanced English/Regional language proficiency, both written and spoken - Exceptional soft skills, empathy, listening ability, high ownership and customer orientation - Offered Benefits / Facilities :5 days working - Medical Insurance Key Skills : - Customer Service - Customer Support - Sla - Crm - Hni - Escalations
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Assistant Manager- Customer Delight
3 days ago
Mumbai, India Mantras2success Consultants Full timeJob Description We are seeking an Assistant Manager- Customer Delight to join our team in India. This role will focus on enhancing customer satisfaction and loyalty in both B2B and B2C sectors. The ideal candidate will assist in developing customer delight strategies, manage customer inquiries, and collaborate with various teams to improve the overall...
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Assistant Manager- Customer Delight
4 days ago
Mumbai, India Mantras2success Consultants Full timeJob Description We are seeking a dynamic and customer-oriented individual to join our team as an Assistant Manager - Customer Delight. This pivotal role involves a blend of case management and managing incoming communication channels to ensure prompt and effective resolution of customer queries and issues. The ideal candidate will possess excellent...
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Customer Delight Officer
3 days ago
Mumbai, Maharashtra, India LAKSH HUMAN RESOURCE Full time ₹ 2,50,000 - ₹ 4,50,000 per yearJob Description Mumbai Customer Delight Officer Experience : 0 to 1 yrs Skills Required : Job Summary : Job Description The Customer Delight Executive would be responsible for communicating with Operation Managers and deal with all customer related issues to create a stronger organization brand. He/ She would be a critical player in delivering the wow...
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Customer Delight
6 days ago
Mumbai, Maharashtra, India SUGAR Cosmetics Full time**Role Title: Customer Delight Team** **Role Expectations**: Ensure exceptional customer service standards are met consistently. Demonstrate ownership of queries by resolving them end-to-end with accuracy and empathy. Coordinate with internal departments (Logistics, Tech, Marketing, and Warehousing) for query resolution. Maintain a customer-first attitude...
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Customer Delight Officer
2 weeks ago
Malad, Mumbai, Maharashtra, India Edwizo Full timeJob Role: Customer Delight Officer. (E-commerce) Location: Malad West, Mumbai (WFO role) Key Responsibilities: - Handle incoming customer calls and respond to messages in a timely, polite, and professional manner. - Assist customers with queries related to toys, deliveries, and exchanges. - Resolve issues and provide accurate information about our...
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Customer Delight Executive
4 days ago
Mumbai HO, India Hindustan Unilever Limited Full time ₹ 5,00,000 - ₹ 15,00,000 per yearCustomer Delight Executive Position Title: Customer Delight Executive Location: Mumbai - HO Department: Customer Development – Centre of Excellence Job Description The Customer Delight Executive reports to the National Sales Operations Manager and is responsible to handle the various Customer Centricity agenda of the CD function. The focus of the...
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Customer Delight Officer
6 days ago
Wadala, Mumbai, Maharashtra, India Appex Innovation Full time**Job Information**: Date Opened - 01/15/2025 Job Type - Full time Industry - Health Care City - wadala State/Province - Maharashtra Country - India Zip/Postal Code - 400037 **About Us**: - At Appex Innovations, we believe in the power of technology to transform healthcare, we believe in being nimble and in continual innovation, we believe that every...
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Customer Assistant
1 week ago
Mumbai, Maharashtra, India Insight Customer Call Solutions Full timeWe are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...
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LetsBeco - Lead - Customer Delight
2 weeks ago
Mumbai, India Beco Full timeWhat Will You Do At Beco :- Build and run a strong customer delight strategy to improve satisfaction, repeat purchases, and word-of-mouth, while also identifying upsell opportunities.- Manage the entire post-sales journey - from handling order-related queries and returns to resolving escalations quickly and empathetically.- Set up smooth support, and...
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Mumbai Metropolitan Region, India Healthcare Full time ₹ 30,00,000 - ₹ 36,00,000 per yearJob Title: Manager / Senior Manager - Process Excellence (Customer Experience & Delight)Location: Ghatkopar MumbaiCompensation: 25-30 LPAQualification: Tier-1 MBA (IIM/ISB/FMS/XLRI/SPJIMR or equivalent)Experience: 5-8 years in consulting, customer experience, operations excellence, or transformation rolesAbout MakeO (Toothsi | Skinnsi):MakeO is India's...