Call Center Executive

2 weeks ago

Viman Nagar Pune Maharashtra, India King's Restaurants LLP Full time

**COMPANY PROFILE: (Kings Restaurants LLP)**

Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is into industries like: Information Technology, Media, Auto care, Publication, Manufacturing, Hospitality, Gaming, Food, Retails and Premium Laundry Services etc.

Follow our brand at:
To contact HR:
Mob. 9107751414

Pune

**Position**:Customer Service Executive** (Hospitality Industry)

**Basic Job Description**: We are looking for a Call Centre Executive to handle calls from customers or guests, taking food order and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer or guest’s service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
- Handle inbound calls to customers or guests and clients.
- Identify the needs of customers/guests, orders taking & confirmation, payment confirmation, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Managing daily cash balances;
- Ensuring that cash flows are adequate to allow business units to operate effectively;
Freshers can also apply.

Not a target based job.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹14,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Overtime pay

**Education**:

- Higher Secondary(12th Pass) (preferred)

**Experience**:

- Technical support: 1 year (preferred)
- tele sales: 1 year (preferred)
- total work: 1 year (preferred)

**Language**:

- Hindi (preferred)

Work Location: In person

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