Call Center Representative

2 weeks ago

Viman Nagar Pune Maharashtra, India Pivotchain Solution Technologies Pvt. Ltd. Full time

Handle inbound and outbound calls in a professional and courteous manner.
- Address customer inquiries and provide accurate information about products or services.
- Resolve customer complaints and issues efficiently and effectively.
- Document interactions and maintain detailed records of customer interactions.
- Follow call center scripts and procedures to ensure consistent service delivery.
- Collaborate with other team members to meet performance goals and improve service quality.
- Stay updated on product knowledge and company policies.

**Qualifications**:

- High school diploma or equivalent; some college experience preferred.
- Proven experience in a call center or customer service role is advantageous.
- Fluency in English, Hindi, and Marathi is required.
- Excellent communication skills, both verbal and written.
- Strong problem-solving abilities and a customer-focused mindset.
- Ability to handle high-stress situations and manage multiple tasks simultaneously.
- Proficiency with call center software and Microsoft Office Suite.
- Must be able to work in a fast-paced environment with frequent calls.

Pay: ₹18,000.00 - ₹20,000.00 per month

Schedule:

- Fixed shift

Work Location: In person

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