Call Center Representative

4 days ago

Laxmi Nagar Delhi Delhi, India Adosha Wellness Private Limited Full time ₹ 1,50,000 - ₹ 1,80,000 per year

call center job in the credit card industry involves answering inbound calls from customers to resolve their queries, process account requests, and provide information about products and services, while also handling outbound calls for sales or promotional offers. Key responsibilities include assisting with applications and issues, maintaining customer satisfaction and relationships, managing account details in a CRM system, processing transactions, and adhering to company policies and financial regulations. Key Responsibilities:

  • Customer Service:Provide support for credit card-related inquiries, resolve issues, and offer personalized service to ensure customer satisfaction and loyalty.
  • Account Management:Assist customers with managing their accounts, processing applications, making account changes, and handling payment-related requests.
  • Sales and Cross-selling:Identify opportunities to cross-sell or upsell additional banking products and services during customer calls.
  • Information and Guidance:Educate customers on credit card features, benefits, self-service options, and company policies.
  • Record Keeping:Accurately document all customer interactions, details, and resolutions within the company's CRM or call center database.
  • Problem Resolution:Address and escalate issues beyond the representative's training to the appropriate departments or senior management.
  • Compliance and Quality:Adhere to all company policies, information security norms, and financial regulations to maintain service quality and integrity.

Job Type: Full-time

Pay: ₹15,000.00 per month

Benefits:

  • Health insurance

Education:

  • Secondary(10th Pass) (Preferred)

Work Location: In person

  • Call Center Representative

    2 weeks ago

    Laxmi Nagar, Delhi, Delhi, India Adosha Wellness Private Limited Full time

    **Customer Service**:Provide support for credit card-related inquiries, resolve issues, and offer personalized service to ensure customer satisfaction and loyalty. - **Sales and Cross-selling**:Identify opportunities to cross-sell or upsell additional banking products and services during customer calls. - **Information and Guidance**:Educate customers on...

  • Call Center Customer Service Representative

    4 days ago

    Delhi, Delhi, India MAICAT Healthcare Full time

    Company Description We suggest you enter details here. Role Description This is a full-time on-site role for a Call Center Customer Service Representative located in South Delhi, India. The Call Center Customer Service Representative will be responsible for handling inbound and outbound calls, addressing customer inquiries, resolving issues, and...

  • Call Center Executive

    5 days ago

    Delhi, Delhi, India othala solutions pvt ltd Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

  • Call Center Representative

    7 days ago

    Delhi, Delhi, India Amiga Informatics Inc. Full time

    **Inbound Hindi Call Center (Females Only, Freshers can apply)** **Job Location: Work from Home/Office (Janakpuri District Cener)** **Job Timings: 10 AM - 7 PM Salary: 15,000 to 35,000 (Fixed)** We are looking for Females staff for Inbound Hindi Call Center. Age should be between 19 - 35. No sales experience required. Freshers are eligible for the...

  • Call Center Head

    7 days ago

    Delhi, Delhi, India Alankit Full time ₹ 15,00,000 - ₹ 28,00,000 per year

    Key Responsibilities of an International Call Centre HeadLeadership & Management: Recruit, train, coach, and motivate a large team of call center representatives.Operations Oversight: Monitor daily call center statistics, such as call waiting times and call duration, to identify areas for improvement and ensure efficiency.Performance Management: Set clear...

  • Call Center Representative

    1 week ago

    Delhi, Delhi, India beBeeCustomerService Full time ₹ 30,00,000 - ₹ 40,00,000

    Job Opportunity: Customer Service RepresentativeKey Responsibilities:Make and receive calls to communicate with clients, confirm appointments, and provide follow-up services.Educate patients about available treatments, packages, and services offered by the organization.Maintain accurate client records and ensure seamless coordination with medical...

  • Call Center Executive

    4 days ago

    Anand Parbat, Delhi, Delhi, India othala solutions pvt ltd Full time

    We are searching for a polite, professional call center representative to work closely with other team members to provide outstanding service to our customers by answering questions, handling complaints, and troubleshooting problems with our products and services. The call center representative may handle a high volume of inbound or outbound calls or both...

  • Call Center Executive

    2 weeks ago

    Delhi, Delhi, India SHARP SIGHT CENTER Full time

    ü Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell services when they arise - Build sustainable relationships and engage...

  • Call Center Executive

    3 days ago

    Delhi, Delhi, India SHARP SIGHT CENTER Full time

    ü Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell services when they arise - Build sustainable relationships and engage...

  • Call Center Executive

    1 week ago

    Patparganj, Delhi, Delhi, India SHARP SIGHT CENTER Full time

    Manage large amounts of inbound and outbound calls in a timely manner - Follow communication “scripts” when handling different topics - Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives - Seize opportunities to upsell services when they arise - Build sustainable relationships and engage...