Call Center Executive

3 days ago

Pune Maharashtra, India Society of Community Health Oriented Operational Links (SCHOOL) Full time

**Key Responsibilities**:

- Answer inbound calls and respond to customer queries in a timely and professional manner.
- Make outbound calls to potential or existing customers to inform them about products or services.
- Manage and resolve customer complaints with patience and efficiency.
- Provide accurate, valid, and complete information using the right tools and resources.
- Follow communication “scripts” when handling different topics.
- Maintain records of customer interactions and update customer information in the database.
- Collaborate with team members and other departments to resolve complex issues.

**Requirements and Skills**:

- High school diploma or equivalent; additional certification in customer service is a plus.
- Proven experience as a call center representative or similar customer service role.
- Excellent communication and interpersonal skills.
- Strong listening, problem-solving, and multitasking abilities.
- Ability to handle stressful situations and difficult customers with professionalism.
- Familiarity with CRM systems and practices.
- English, Hindi, Marathi (must)

**Job Types**: Full-time, Contractual / Temporary
Contract length: 5 months

Pay: ₹8,000.00 - ₹12,000.00 per month

Schedule:

- Day shift
- Morning shift
- Weekend availability

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8815179646

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