Call Center Executive

2 weeks ago

Pune Maharashtra, India Kings Restaurants LLP Full time

**COMPANY PROFILE**: (Kings Restaurants LLP)**

Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is into industries like: Information Technology, Media, Auto care, Publication, Manufacturing, Hospitality, Gaming, Food, Retails and Premium Laundry Services etc.

Follow our brand at:
To contact HR:
Mob. 09834427044

Pune

**Position**:Call Center Representative (Hospitality Industry)

**Basic Job Description**:
We are looking for a Call Centre Representative to handle calls from customers or guests, taking food order and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer or guest’s service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
- Handle many inbound calls to customers or guests and clients.
- Identify the needs of customers/guests, orders taking & confirmation, payment confirmation, resolve issues, and provide solutions.
- Upsell other products wherever possible.
- Ensure you follow the customer service script provided by the company for uniformity.
- Also, be well-read on company policies and the website for FAQs or policy related answers.
- Maintain good customer relations.
- Meet personal targets and work towards meeting team targets.
- Maintain records of the conversations with the customer and analyze the data.
- Write and submit timely reports on performance, targets, and customer queries.
- Managing daily cash balances;
- Ensuring that cash flows are adequate to allow business units to operate effectively;
- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.

**Job Types**: Full-time, Permanent, Fresher

Pay: ₹12,000.00 - ₹18,000.00 per month

**Benefits**:

- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund

Work Location: In person

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