Call Center Representative

19 hours ago

Pune, India Malomatia Full time

Job Title: Call Center Representative

Job Overview

The Call Center Representative (CCR) is responsible for handling inbound and outbound calls, ensuring customer satisfaction is at the core of every interaction. The role requires excellent communication, problem-solving, and relationship-building skills to deliver effective customer support.

Responsibilities and Duties

  • Manage high volume inbound and outbound calls in a timely and professional manner.
  • Follow approved communication scripts for handling various topics.
  • Identify customer needs, clarify information, research issues, and provide appropriate solutions or alternatives.
  • Build sustainable relationships and engage customers by going the extra mile.
  • Maintain accurate and detailed records of all interactions in the call center database.
  • Participate in ongoing training sessions to improve product knowledge and performance.
  • Achieve individual and team qualitative and quantitative targets.

Job Requirements

  • Minimum 1 year of experience in the call center or customer service industry.
  • Strong phone handling and verbal communication skills with active listening ability.
  • Familiarity with CRM systems and customer service practices.
  • Customer-oriented mindset with adaptability to different personality types.
  • Ability to multitask, prioritize, and manage time effectively.
  • Educational Qualification: High School Diploma (or equivalent).

Language Skills

  • Proficiency in English (Reading, Writing, Speaking, and Listening).

Male Candidates are preffered.

  • Call Center Representative

    1 week ago

    Pune, India Collins Placement Services Full time

    Urgent hiring Call Center Representative/ Executive for multispeciality hospital located in Pune. Any HSC/ Graduate/ Diploma in Hospitality, Aviation industry can apply Salary : Rs. 18,000/- to Rs.22,000/ Schedule: - Evening shift - Morning shift - Night shift - Rotational shift Ability to commute/relocate: - Pune - 411021, Maharashtra: Reliably...

  • Call Center Representative

    2 weeks ago

    Pune, Maharashtra, India Malomatia Full time ₹ 1,04,000 - ₹ 1,30,878 per year

    Job Title: Call Center RepresentativeJob OverviewThe Call Center Representative (CCR) is responsible for handling inbound and outbound calls, ensuring customer satisfaction is at the core of every interaction. The role requires excellent communication, problem-solving, and relationship-building skills to deliver effective customer support.Responsibilities...

  • Customer Service Representative: Call Center

    6 days ago

    Pune, Maharashtra, India American Medical center Full time

    **We’re Hiring - Customer Service Representative (Call Center)**: - _**Location: Pune | On-site**_ - _**Pay: ₹15,000 - ₹18,000/month**_ - _**Full-time | Permanent**_ - **Your Role**: - Provide info on treatments & services - Resolve queries & schedule appointments - Ensure a smooth patient experience - **Requirements**: - Min. 12th Pass (Graduate...

  • Customer Service Representative: Call Center

    5 days ago

    Pune, Maharashtra, India American Medical center Full time ₹ 15,000 - ₹ 1,80,000 per year

    We're Hiring – Customer Service Representative (Call Center)Location: Pune | On-sitePay: ₹15,000 – ₹18,000/monthFull-time | PermanentYour Role:Handle patient calls, chats & emailsProvide info on treatments & servicesResolve queries & schedule appointmentsEnsure a smooth patient experienceRequirements:Min. 12th Pass (Graduate preferred)1+ year...

  • Call Center Customer Service Representative

    1 week ago

    Pune, India chronicletechnologies Full time

    **Job Overview**: We are looking for a motivated Call Center Customer Service Representative WHO HAS WORK IN INTERNATIONAL CALL CENTER to join our Customer Service department. You will be responsible for making both inbound and outbound calls to the customers. You should have a complete understanding of the products and services offered by the company. Also,...

  • Call Center Representative

    2 weeks ago

    Viman Nagar, Pune, Maharashtra, India Pivotchain Solution Technologies Pvt. Ltd. Full time

    Handle inbound and outbound calls in a professional and courteous manner. - Address customer inquiries and provide accurate information about products or services. - Resolve customer complaints and issues efficiently and effectively. - Document interactions and maintain detailed records of customer interactions. - Follow call center scripts and procedures to...

  • Call Center Executive

    2 weeks ago

    Pune, India Shaurya Technosoft Pvt Ltd Full time

    Answering of clients to learn about and address their needs, complaints, or other issues with products or services. - Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued. - Engaging in active listening with callers, confirming or clarifying information and diffusing angry...

  • Call Center Executive

    2 weeks ago

    Pune, Maharashtra, India Kings Restaurants LLP Full time

    **COMPANY PROFILE**: (Kings Restaurants LLP)** Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is...

  • Call Center Executive

    2 weeks ago

    Pune, Maharashtra, India Bellona Hospitality Services Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    COMPANY PROFILE: (Kings Restaurants LLP)Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is into...

  • Call Center Executive

    17 hours ago

    Pune, India Bellona Hospitality Services Ltd. Full time

    COMPANY PROFILE: (Kings Restaurants LLP) Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is into...