Call Center Executive

4 days ago

Pune, Maharashtra, India Bellona Hospitality Services Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

COMPANY PROFILE: (Kings Restaurants LLP)

Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is into industries like: Information Technology, Media, Auto care, Publication, Manufacturing, Hospitality, Gaming, Food, Retails and Premium Laundry Services etc.

Follow our brand at:-

Instagram: @circle_Of_crust

Facebook: @Circle Of Crust

Website:

To contact HR:

Mob

Pune

Position:Call Center Representative (Hospitality Industry)

Basic Job Description:

We are looking for a Call Centre Representative to handle calls from customers or guests, taking food order and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer or guest's service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.

· Handle many inbound calls to customers or guests and clients.

· Identify the needs of customers/guests, orders taking & confirmation, payment confirmation, resolve issues, and provide solutions.

· Upsell other products wherever possible.

· Ensure you follow the customer service script provided by the company for uniformity.

· Also, be well-read on company policies and the website for FAQs or policy related answers.

· Maintain good customer relations.

· Meet personal targets and work towards meeting team targets.

· Maintain records of the conversations with the customer and analyze the data.

· Write and submit timely reports on performance, targets, and customer queries.

· Managing daily cash balances;· Ensuring that cash flows are adequate to allow business units to operate effectively;

  • Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
  • Prior experience with customer service and call centers in relevant job roles.
  • Good knowledge of CRM practices and systems.
  • Customer-oriented attitude with professionalism.
  • Strong multitasking, time management, and target achieving skills.
  • Excellent communication and listening skills with good command over the English language.

Job Types: Full-time, Permanent, Fresher

Pay: ₹12, ₹18,000.00 per month

Benefits:

  • Food provided
  • Health insurance
  • Paid sick time
  • Paid time off
  • Provident Fund

Work Location: In person

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