
Call Center Executive
1 week ago
COMPANY PROFILE: (Kings Restaurants LLP)
Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is into industries like: Information Technology, Media, Auto care, Publication, Manufacturing, Hospitality, Gaming, Food, Retails and Premium Laundry Services etc.
Follow our brand at:-
Instagram: @circle_Of_crust
Facebook: @Circle Of Crust
Website:
To contact HR:
Mob
Pune
Position:Call Center Representative (Hospitality Industry)
Basic Job Description:
We are looking for a Call Centre Representative to handle calls from customers or guests, taking food order and provide support to them in any way possible. You will be required to work in a time-bound environment and ensure that customer or guest's service is provided to its best quality. You are responsible for meeting personal and team targets as well as our customer satisfaction.
· Handle many inbound calls to customers or guests and clients.
· Identify the needs of customers/guests, orders taking & confirmation, payment confirmation, resolve issues, and provide solutions.
· Upsell other products wherever possible.
· Ensure you follow the customer service script provided by the company for uniformity.
· Also, be well-read on company policies and the website for FAQs or policy related answers.
· Maintain good customer relations.
· Meet personal targets and work towards meeting team targets.
· Maintain records of the conversations with the customer and analyze the data.
· Write and submit timely reports on performance, targets, and customer queries.
· Managing daily cash balances;· Ensuring that cash flows are adequate to allow business units to operate effectively;
- Graduated high school, but a bachelor's degree in commerce or related fields is preferred.
- Prior experience with customer service and call centers in relevant job roles.
- Good knowledge of CRM practices and systems.
- Customer-oriented attitude with professionalism.
- Strong multitasking, time management, and target achieving skills.
- Excellent communication and listening skills with good command over the English language.
Job Types: Full-time, Permanent, Fresher
Pay: ₹12, ₹18,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
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