Call Centre Executive

2 days ago

Pune, Maharashtra, India Pepup HR Full time ₹ 3,00,000 per year

ABOUT THE ROLE: We are hiring a Survey Operations Executive (Telephony) to manage daily operations, ensure smooth execution of outbound calls, and uphold high-quality standards. The role involves overseeing call agent performance, providing guidance, and implementing best practices to improve efficiency. You will work closely with internal teams to drive process improvements, monitor key call metrics, handle escalations, and ensure service level targets are consistently met in a dynamic and challenging environment.

KEY RESPONSIBILITIES:

− Supervise and coordinate the daily activities of the call center agents, ensuring adherence to scripts, processes, and quality standards.

− Coordinate with the call center team while handling quality checks and assessments to ensure smooth operations.

− Monitor call metrics, such as average handling time and take corrective actions when necessary.

− Handle escalated calls, resolve issues, and provide a superior level of service.

− Provide regular feedback and coaching to call agents to improve their performance and Call handling skills.

− Collaborate with internal teams to streamline processes and implement strategies for operational excellence.

− Conduct interviews and participate in the hiring process of new call center agents, ensuring that the recruitment aligns with operational needs and service standards.

REQUIRED QUALIFICATIONS:

− Must be a Graduate or a Postgraduate.

− 1+ year of experience in call center operations.

− An excellent listening and communication skills is must, both verbal and written in Hindi and English/Marathi.

− Proficiency in Excel & MS-Word,

− Ability to deliver measurable outcomes under pressure.

Job Type: Full-time

Pay: ₹300,000.00 per year

Language:

  • Hindi (Preferred)

Work Location: In person

Speak with the employer

  • ERC / Call Centre Head

    2 days ago

    Pune, Maharashtra, India Sumeet Ssg Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    Experience Minimum 1012 years of experience in call centre operations with least 5 years in a leadership or managerialrole. Proven track record in managing large-scale, 24/7 Emergency Call Center or Response Operations.Key Responsibilitieso Oversee day-to-day operations of the ERC, ensuring efficiency and SLA adherence.o Develop and implement protocols for...

  • Senior Operations Manager – Call Centre BPO Operations

    7 days ago

    Pune, Maharashtra, India Evnek Full time ₹ 15,00,000 - ₹ 25,00,000 per year

    We are hiring an experienced Senior Operations Manager to lead and manage large-scale call centre/BPO operations in Pune. The ideal candidate will have 10+ years of BPO experience, with a minimum of 45 years in a leadership role. Responsibilities include overseeing day-to-day operations across voice, non-voice, inbound/outbound, and back-office processes,...

  • Call Center Specialist

    3 weeks ago

    Pune, Maharashtra, India Visionary Services Full time

    Job DescriptionRole DescriptionThis is a full-time, on-site role for a Call Centre Specialist located in Pune. The Call Centre Specialist will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing customer support, and maintaining high levels of customer satisfaction. The specialist will also be required to document...

  • Call Center Specialist

    3 days ago

    Pune, Maharashtra, India Visionary Services Full time ₹ 3,00,000 - ₹ 4,50,000 per year

    Role DescriptionThis is a full-time, on-site role for a Call Centre Specialist located in Pune. The Call Centre Specialist will be responsible for handling inbound and outbound calls, addressing customer inquiries, providing customer support, and maintaining high levels of customer satisfaction. The specialist will also be required to document interactions,...

  • Assistant Centre Manager

    2 weeks ago

    Pune, Maharashtra, India Fsm Education Full time ₹ 9,00,000 - ₹ 12,00,000 per year

    At Furtados School of Music (FSM), we believe in Learn, Play, Live. With a vision to make music education accessible and joyful, FSM brings world-class training in music, dance, speech & drama to learners of all ages. Our centres are vibrant spaces of creativity where passionate educators and leaders work together to nurture talent and inspire...

  • Pragmatic hiring Office Counselor/Telle Caller/Centre Head etc

    2 weeks ago

    Pune, Maharashtra, India Pragmatic Career Solutions Full time ₹ 2,00,000 - ₹ 4,00,000 per year

    Pragmatic hiring Office Counselor/Telle Caller/Centre Head/Placement Cordiantor/HR Freshers/HR Executive/BBA/MBA Good communication & good knowlege of Internet,Excel etc. WFO only. Job Location _Mega centre hadapsar. Call us on Required Candidate profileGood communication & good knowlege of Internet,Excel etc. Proir expereince in Tele...

  • Centre Head

    2 days ago

    Pune, Maharashtra, India LCF (Lighthouse Communities Foundation) Full time ₹ 52,000 - ₹ 62,400 per year

    The Center Head will be responsible for the implementation of the Lighthouse Program at the respective location.The ideal candidate who is passionate and motivated to work with the underprivileged youth, with strategic vision, technical and decision making skills, clear communication and team management skills, stakeholder engagement and analytical skills...

  • Call executive

    32 minutes ago

    Pune, Maharashtra, India Earthfit Solutions Private Limited Full time ₹ 1,44,000 - ₹ 1,92,000 per year

    EARTHFIT SOLUTIONS PRIVATE LIMITEDJob Title: Calling ExecutiveLocation: PuneJob Type: Full-TimeAbout the Role:We are seeking a motivated and customer-focused Calling Executive to handle outbound and inbound calls, build strong relationships with clients/customers, and support our sales and service activities. The ideal candidate should have excellent...

  • Data Centre Team Lead

    7 days ago

    Pune, Maharashtra, India Royal Infrastructures Surat Full time ₹ 6,00,000 - ₹ 12,00,000 per year

    Expertise in MEP Services - Projects Execution of TECHNICAL SERVICES of Data Centre for Telecom, IT, Exhibition and Hotel Industry, Building industry

  • Call Center Executive

    50 minutes ago

    Pune, Maharashtra, India Bellona Hospitality Services Ltd. Full time ₹ 1,20,000 - ₹ 1,80,000 per year

    COMPANY PROFILE: (Kings Restaurants LLP)Kings Restaurants LLP has come up with a chain of F & B QSR outlets with the brand name, Circle Of Crust a never-before concept. Starting with over 9 outlets in Pune and 5, outlets in Punjab. Kings will venture into a national-wide presence with over more stores by 2024. Backed by Kings Group Ventures which is into...