Senior Operations Manager – Call Centre

We are hiring an experienced Senior Operations Manager to lead and manage large-scale call centre/BPO operations in Pune. The ideal candidate will have 10+ years of BPO experience, with a minimum of 45 years in a leadership role. Responsibilities include overseeing day-to-day operations across voice, non-voice, inbound/outbound, and back-office processes,...

Experience Minimum 1012 years of experience in call centre operations with least 5 years in a leadership or managerialrole. Proven track record in managing large-scale, 24/7 Emergency Call Center or Response Operations.Key Responsibilitieso Oversee day-to-day operations of the ERC, ensuring efficiency and SLA adherence.o Develop and implement protocols for...

ABOUT THE ROLE: We are hiring a Survey Operations Executive (Telephony) to manage daily operations, ensure smooth execution of outbound calls, and uphold high-quality standards. The role involves overseeing call agent performance, providing guidance, and implementing best practices to improve efficiency. You will work closely with internal teams to drive...

At Furtados School of Music (FSM), we believe in Learn, Play, Live. With a vision to make music education accessible and joyful, FSM brings world-class training in music, dance, speech & drama to learners of all ages. Our centres are vibrant spaces of creativity where passionate educators and leaders work together to nurture talent and inspire...

We are looking for a proactive and customer-obsessed professional to join us as a Centre Manager for our offline experience centre. At Leverage Edu, our centres serve as a physical gateway for students to begin their study abroad journey with confidence, clarity, and convenience. As the Centre Manager, you will be the face of Leverage Edu in your city,...

Job Summary:Oversee daily branch operations, team management, customer service, and business development to achieve branch targets. Key Responsibilities: Manage branch operations and staff performance. Ensure compliance with policies and service standards. Drive sales and customer engagement activities. Monitor financial and operational reports.

Job Title: Centre HeadLocation: Pune – KothrudKey Responsibilities1. Centre Management:Oversee day-to-day operations, ensuring smooth functioning and high standards of service delivery.Manage budgets to ensure cost-effective operations and adherence to financial targets.Monitor and analyze performance metrics such as patient satisfaction, treatment...

The Center Head will be responsible for the implementation of the Lighthouse Program at the respective location.The ideal candidate who is passionate and motivated to work with the underprivileged youth, with strategic vision, technical and decision making skills, clear communication and team management skills, stakeholder engagement and analytical skills...

The overall development, performance and maintenance of the centre's activities to obtain the maximum efficiency, quality, service and profitability for the organization.Main Tasks/duties and responsibilitiesResponsibility to staff and direct the team to– manage the center ensuring high quality business activities with maximum quality, service and...

Job Title: Centre Head – Pre-SchoolLocation: Pune, MaharashtraQualification: ECCEd / NTT / Any Associate Degree in Early Childhood EducationExperience: 3–5 years (as Centre Head or Senior Teacher in a reputed preschool)Salary: ₹30,000 – ₹40,000 per monthGender Preference: FemaleJob Description:The Centre Head will be responsible for the overall...