
Senior Operations Manager – Call Centre BPO Operations
2 days ago
We are hiring an experienced Senior Operations Manager to lead and manage large-scale call centre/BPO operations in Pune. The ideal candidate will have 10+ years of BPO experience, with a minimum of 45 years in a leadership role. Responsibilities include overseeing day-to-day operations across voice, non-voice, inbound/outbound, and back-office processes, driving SLA adherence, mentoring teams, handling client interactions, managing escalations, and leading process optimization initiatives. This is a full-time role for immediate joiners only.
-
Operations Manager- BPO Sales
3 days ago
Pune, Maharashtra, India ADA Tech Solutions Full time ₹ 9,00,000 - ₹ 12,00,000 per yearSupervise staff.Train staff to perform allocated roles.Assist customers with any queries or requests.Prior experience in a managerial position.Excellent interpersonal skills.Prior experience in Sales would be advantageous.Highly organized. Required Candidate profileWe are seeking a dynamic and result-oriented Operations Manager-BPO Sales to oversee sales...
-
Senior Operations Manager
1 week ago
Pune, Maharashtra, India Excelr Edtech Pvt Ltd Full time ₹ 10,00,000 - ₹ 15,00,000 per yearAbout ExcelR:ExcelR is a leading edtech company founded by distinguished alumni of IIM and ISB, dedicated to transforming careers through world-class upskilling. Recognized twice with the Deloitte Fast 50 Award, ExcelR is one of India's fastest-growing tech companies. With an employee size of 450+, we have a strong PAN India and USA presence. With a thriving...
-
Senior Manager- Data Center Operations
3 days ago
Pune, Maharashtra, India Smart Wealth Financial Services Llp Full time ₹ 8,00,000 - ₹ 25,00,000 per yearMain Responsibilities:To Manage of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.To Ensure effective and efficient management of day-to-day 24x7 Datacentre Operations and UPTIMETo Manage/Improve the workflows and throughput for data Centers Operations.To Become a subject masters in data Centre...
-
Assistant Centre Manager
1 week ago
Pune, Maharashtra, India Fsm Education Full time ₹ 9,00,000 - ₹ 12,00,000 per yearAt Furtados School of Music (FSM), we believe in Learn, Play, Live. With a vision to make music education accessible and joyful, FSM brings world-class training in music, dance, speech & drama to learners of all ages. Our centres are vibrant spaces of creativity where passionate educators and leaders work together to nurture talent and inspire...
-
Senior Operations Manager
2 weeks ago
Pune, Maharashtra, India ExcelR Full time ₹ 20,00,000 - ₹ 25,00,000 per yearCompany: ExcelR Edtech Pvt LtdWork Location: Pune (multi-branch; on-site, frequent intra-city travel)Experience: 15+ years (multi-site operations)Languages: English & Marathi MandatoryEmployment Type: Full-time, PermanentIndustry: EdTech / Education & TrainingDepartment: OperationsRole Category: Center/Branch Operations & FacilitiesRole overview:ExcelR is...
-
Group Operations Manager
4 days ago
Pune, Maharashtra, India, Maharashtra WNS Full timeRoles and Responsibilities:Team Leadership & ManagementSupervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Operational Excellence:Monitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity.Implement process...
-
Shift Manager Operations
2 weeks ago
Pune, Maharashtra, India Adani Group Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRole & responsibilitiesEnsuring 100% uptime for power, temperature, humidity, access, CCTV, and ELV/BMS systemsEnsuring PUE is better than Design / aligned to Design and we have clear cut roadmap on PUE improvement.Managing NOC & SOC operations, infrastructure uptime, safety, security, hygiene, audit compliance, vendor management, green initiatives, and...
-
Operations Manager
4 days ago
Pune, Maharashtra, India Selections HR Services Private Limited Full time ₹ 20,00,000 - ₹ 25,00,000 per yearWhy We Are HiringThis role will manage and oversee the day to day operations of our Pune delivery center with a teamsize of 50 FTE's. Your key focus is to drive quality with increased productivity and deliver top classcustomer satisfaction.What You Will Do● Operations: Running the day-to-day of paralegal team. Coordinate and collaborate closely with...
-
Group Operations Manager
2 weeks ago
Pune, Maharashtra, India WNS Full time ₹ 20,00,000 - ₹ 25,00,000 per yearRoles and Responsibilities:Team Leadership & ManagementSupervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Operational Excellence:Monitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity.Implement process...
-
Centre Manager
20 hours ago
Pune, Maharashtra, India, Maharashtra Leverage Full timeWe are looking for a proactive and customer-obsessed professional to join us as a Centre Manager for our offline experience centre. At Leverage Edu, our centres serve as a physical gateway for students to begin their study abroad journey with confidence, clarity, and convenience. As the Centre Manager, you will be the face of Leverage Edu in your city,...