Senior Operations Manager – Call Centre BPO Operations

Supervise staff.Train staff to perform allocated roles.Assist customers with any queries or requests.Prior experience in a managerial position.Excellent interpersonal skills.Prior experience in Sales would be advantageous.Highly organized. Required Candidate profileWe are seeking a dynamic and result-oriented Operations Manager-BPO Sales to oversee sales...

About ExcelR:ExcelR is a leading edtech company founded by distinguished alumni of IIM and ISB, dedicated to transforming careers through world-class upskilling. Recognized twice with the Deloitte Fast 50 Award, ExcelR is one of India's fastest-growing tech companies. With an employee size of 450+, we have a strong PAN India and USA presence. With a thriving...

Main Responsibilities:To Manage of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.To Ensure effective and efficient management of day-to-day 24x7 Datacentre Operations and UPTIMETo Manage/Improve the workflows and throughput for data Centers Operations.To Become a subject masters in data Centre...

At Furtados School of Music (FSM), we believe in Learn, Play, Live. With a vision to make music education accessible and joyful, FSM brings world-class training in music, dance, speech & drama to learners of all ages. Our centres are vibrant spaces of creativity where passionate educators and leaders work together to nurture talent and inspire...

Company: ExcelR Edtech Pvt LtdWork Location: Pune (multi-branch; on-site, frequent intra-city travel)Experience: 15+ years (multi-site operations)Languages: English & Marathi MandatoryEmployment Type: Full-time, PermanentIndustry: EdTech / Education & TrainingDepartment: OperationsRole Category: Center/Branch Operations & FacilitiesRole overview:ExcelR is...

Roles and Responsibilities:Team Leadership & ManagementSupervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Operational Excellence:Monitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity.Implement process...

Role & responsibilitiesEnsuring 100% uptime for power, temperature, humidity, access, CCTV, and ELV/BMS systemsEnsuring PUE is better than Design / aligned to Design and we have clear cut roadmap on PUE improvement.Managing NOC & SOC operations, infrastructure uptime, safety, security, hygiene, audit compliance, vendor management, green initiatives, and...

Why We Are HiringThis role will manage and oversee the day to day operations of our Pune delivery center with a teamsize of 50 FTE's. Your key focus is to drive quality with increased productivity and deliver top classcustomer satisfaction.What You Will Do● Operations: Running the day-to-day of paralegal team. Coordinate and collaborate closely with...

Roles and Responsibilities:Team Leadership & ManagementSupervise Team Leaders and their respective agents.Conduct performance reviews and coaching sessions.Foster a culture of accountability, engagement, and continuous improvement.Operational Excellence:Monitor and analyze KPIs such as AHT, CSAT, FCR, SLA adherence, and productivity.Implement process...

We are looking for a proactive and customer-obsessed professional to join us as a Centre Manager for our offline experience centre. At Leverage Edu, our centres serve as a physical gateway for students to begin their study abroad journey with confidence, clarity, and convenience. As the Centre Manager, you will be the face of Leverage Edu in your city,...