Senior Operations Manager – Call Centre BPO Operations

DescriptionCustomer Operations –Chat and Voice Process- Senior Process Manager India | Full-time (FT) | Customer Operations | Location- PuneShift Timings – Flexible 24x7 |Management Level – Senior ManagerSpecialisation – International BPO, Chat.About Us: At eClerx, we pride ourselves on providing exceptional customer service. Our chat contact...

Supervise staff.Train staff to perform allocated roles.Assist customers with any queries or requests.Prior experience in a managerial position.Excellent interpersonal skills.Prior experience in Sales would be advantageous.Highly organized. Required Candidate profileWe are seeking a dynamic and result-oriented Operations Manager-BPO Sales to oversee sales...

Job Description:Director – Operations Job Summary:The Director of Operations plays a crucial role in overseeing and managing the operational activities within the BPO (Business Process Outsourcing) industry. This position requires a dynamic individual with extensive experience in operational management, team leadership, client relationship management, and...

About ExcelR:ExcelR is a leading edtech company founded by distinguished alumni of IIM and ISB, dedicated to transforming careers through world-class upskilling. Recognized twice with the Deloitte Fast 50 Award, ExcelR is one of India's fastest-growing tech companies. With an employee size of 450+, we have a strong PAN India and USA presence. With a thriving...

Main Responsibilities:To Manage of the team of Data Center Technicians; this includes all aspect of people/performance/rotation management.To Ensure effective and efficient management of day-to-day 24x7 Datacentre Operations and UPTIMETo Manage/Improve the workflows and throughput for data Centers Operations.To Become a subject masters in data Centre...

Responsibilities:* Lead operations team, oversee process improvement & outsource tasks* Ensure customer satisfaction through effective service delivery* Manage BPO ops, implement strategies & optimize efficiencyProvident fund

Hiring Sales Operations Head (BPO/EdTech) with 5+ yrs exp. Must have led 50–100 member teams, driving revenue, streamlining sales ops & ensuring process excellence. Fresher are not eligible. Required Candidate profileGraduate/MBA with 5+ yrs in sales ops (BPO/EdTech), proven team handling of 50–100, strong in CRM, analytics, revenue growth & process...

Description : The NOC Manager is responsible for overseeing the day-to-day operations of the Network Operations Centre, ensuring optimal network performance, uptime, and reliability. This role involves managing a team of NOC engineers, coordinating network monitoring and incident response, and maintaining service-level compliance across all...

At Furtados School of Music (FSM), we believe in Learn, Play, Live. With a vision to make music education accessible and joyful, FSM brings world-class training in music, dance, speech & drama to learners of all ages. Our centres are vibrant spaces of creativity where passionate educators and leaders work together to nurture talent and inspire...

We are looking for customer service advisors for our own Internal Team. We are looking for candidates with:· Prior 1-2 years of experience of handling inbound calls· Graduates/Under Graduates with excellent communication skills (Written & Spoken)· Service UK based customersAdvantage· Fixed Shifts with No Rotation· Fixed Offs· Not a BPO· Ample...