
Call Center Executive
20 hours ago
**Job Title**: Call Center Executive
**Company**: Ymatech Professional Services Private Limited
**Location**: Dehradun
**Employment Type**: Full-Time
**Department**: Customer Support / Call Center Operations
**Experience**: 0-2 Years (Freshers Welcome)
**Reporting To**: Call Center Supervisor / Team Leader
**About Ymatech**:
Ymatech Professional Services Pvt. Ltd. is a fast-growing provider of business support services, including software customer support, digital marketing, BPO, and technology solutions. At Ymatech, we believe in delivering high-quality support experiences that help businesses succeed.
**Job Summary**:
**Key Responsibilities**:
- Handle incoming and outgoing customer calls in a professional manner.
- Understand and respond to customer queries, concerns, and requests promptly.
- Provide product or service information and help resolve customer issues efficiently.
- Maintain accurate and up-to-date customer records in CRM software.
- Escalate unresolved issues to the appropriate team or supervisor.
- Meet daily/weekly call targets and quality benchmarks.
- Work closely with team members and other departments to improve the overall customer experience.
- Follow call center procedures, scripts, and company guidelines.
**Required Skills & Qualifications**:
- 12th pass or Bachelor's degree in any stream.
- Good communication skills in English.
- Basic computer knowledge and ability to handle CRM tools or call center software.
- Strong listening, problem-solving, and interpersonal skills.
- Patience and ability to handle pressure during high call volumes.
- Willingness to work in rotational shifts (if required).
**Preferred Skills (Good to Have)**:
- Prior experience in customer support or telecalling.
- Knowledge of BPO/call center processes.
- English spoken only.
**What We Offer**:
- Fixed salary + performance-based incentives.
- Paid training and development sessions.
- Friendly and supportive team environment.
- Career growth opportunities within the company.
- Employee recognition and rewards program.
**Job Types**: Full-time, Permanent, Fresher
Pay: ₹11,313.40 - ₹33,316.48 per month
**Language**:
- English (required)
Work Location: In person
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