Call Center Executive

1 day ago

T Nagar Chennai Tamil Nadu, India Coal Hospitality Pvt Ltd Full time

To answer every call effectively for Restaurant table bookings and cancellations.
- Taking feedback from the dined-in customers about foods and service and other criteria.
- Attend to customer calls immediately with a zeal to help and always courteous and soft spoken,
- To be able to coordinate with the operation team for bookings and cancellations
- Adherence to the Quality of Calls and Procedures.
- Should be able to understand the customers need and reply diligently.
- Accomplishes all tasks within the proper time frame with 100% call backs.
- Walks the extra mile to ensure satisfaction over and above the regular call of duty
- Displays outstanding level of initiative with little or no supervision
- Troubleshoot, resolve, and document guest issues and concerns or escalate/refer to appropriate individual.

**Job Types**: Full-time, Regular / Permanent, Fresher

**Salary**: ₹11,000.00 - ₹17,000.00 per month

**Benefits**:

- Flexible schedule
- Leave encashment
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund

Schedule:

- Day shift

**Education**:

- Higher Secondary(12th Pass) (required)

**Experience**:

- Call center: 1 year (preferred)
- Total Work: 1 year (preferred)

**Speak with the employer**

+91-XXXXXXXXXX

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