Call Center Executive

6 hours ago

Chennai Tamil Nadu, India AHAM Housing Finance Full time

Job Summary The Call Center Executive is responsible for handling inbound and outbound calls to assist customers with loan inquiries, application processes, and service-related concerns. They play a crucial role in lead generation, customer relationship management, and complaint resolution while ensuring high service quality and compliance with company policies. The role requires strong communication skills, problem-solving abilities, and a customer-centric approach to enhance satisfaction and drive business growth. Customer Inquiry Management - Handle inbound and outbound calls related to loan products, eligibility, application status, and repayment options. - Provide accurate information and resolve customer queries efficiently. Lead Generation & Conversion - Identify potential customers through telecalling and follow-ups. - Convert inquiries into loan applications by explaining benefits and features. Loan Processing Assistance - Guide customers on documentation, verification, and loan application submission. - Coordinate with internal teams for faster processing and approvals. Customer Relationship & Retention - Maintain positive relationships with existing customers for repeat business and referrals. - Provide proactive support for EMI payments, loan closure, and grievance resolution. Complaint Handling & Resolution - Address customer complaints and escalate unresolved issues to the concerned department. - Ensure timely resolution and maintain customer satisfaction. Cross-Selling & Upselling - Promote additional financial products such as home insurance, balance transfers, and top-up loans. - Educate customers about relevant financial solutions based on their needs. Data Management & Reporting - Maintain accurate call records, customer details, and feedback in CRM systems. - Prepare and submit periodic reports on call performance and customer interactions. Compliance & Quality Standards - Adhere to company policies, regulatory guidelines, and service quality benchmarks. - Ensure ethical selling practices and maintain call center performance standards. Requirement : Qualification: Minimum Graduate (Bachelor’s degree in any discipline preferred). Experience: 1-3 years of experience in a call center, tele calling, or customer service role (preferably in banking, NBFC, or housing finance). Industry Preference: Experience in financial services, housing loans, or mortgage lending is an advantage. Skills & Competencies - Communication Skills: Excellent verbal and written communication in Tamil, Hindi, and English. - Customer Service Orientation: Strong problem-solving and interpersonal skills to handle customer queries effectively. - Sales & Persuasion Skills: Ability to promote loan products, generate leads, and convert inquiries into applications. - Complaint Handling: Patience and conflict resolution skills to manage escalations and customer grievances. - Technical Knowledge: Basic knowledge of housing finance products, loan application processes, and EMI calculations. - CRM & Data Management: Familiarity with call center software, CRM tools, and MS Office. - Compliance & Ethics: Understanding of regulatory norms, KYC guidelines, and ethical sales practices.

  • Call Center Executive

    7 days ago

    Palayankottai, Tamil Nadu, India FASTTRACK CALL TAXI Full time ₹ 72,000 - ₹ 1,32,000 per year

    Job Title: Call Center Executive (Female Only)Location: NGO A ColonyExperience: FresherDepartment: Customer Support / OperationsReports To: Call Center Supervisor / ManagerJob Summary:We are hiring Female Call Center Executives for our office at NGO A Colony. The candidate will handle customer calls, provide details about services, resolve queries, and...

  • Call Center Executive

    2 weeks ago

    Coimbatore, Tamil Nadu, India Fast Track Call Taxi Pvt Ltd Full time

    Shift: Morning shift, Evening shift. Qualification: Any degrees, MS Excel skill,Typing and Telecalling. **Job Types**: Part-time, Permanent, Fresher Pay: ₹6,000.00 - ₹16,000.00 per month Schedule: - Evening shift - Morning shift - Rotational shift - Weekend availability Supplemental Pay: - Overtime pay **Education**: - Diploma...

  • Call Center Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Dr POSITIVE HEALTH SCIENCES PVT LTD Full time

    Job Description - Call Center Executive (**Accommodation + 15k to 20k salary+ 3k to 5k incentives+ PF+ ESI (If your eligible)** Job Locations**:Hyderabad**: - KPHB [ Kukatpally ] **Manjeera Majestic Commercial Block** **Mandatory Language :Tamil, English or Tamil & Hindi** **Minimum 1 year if you want to work with our company then only attend...

  • Call Center Executive

    2 days ago

    Singanallur, Coimbatore, Tamil Nadu, India Fast Track Call Taxi Pvt Ltd Full time

    Shifts - 6.30pm to 6.30am for night shift (full time).*timing may change according to our requirements* Qualification: Any degree, MS Excel skill,Typing. **Job Types**: Full-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month Ability to commute/relocate: - Singanallur, Coimbatore, Tamil Nadu: Reliably commute or planning to relocate...

  • Call Center Executive

    4 days ago

    Sivananda Colony, Coimbatore, Tamil Nadu, India Fast Track Call Taxi Pvt Ltd Full time

    We are the Fast Track Call Taxi Pvt Ltd which located in Sivananda Colony,Seeking Freshers for our call center. Should handle Customer complaint and should take customer Feedback report. **Job Types**: Full-time, Part-time, Permanent, Fresher Pay: ₹13,000.00 - ₹15,000.00 per month Schedule: - Day shift - Evening shift - Fixed shift - Morning shift -...

  • Call Center Executive

    2 weeks ago

    Guindy, Chennai, Tamil Nadu, India GoBumpr Full time

    Looking for an call center executives for GoBumpr(MY TVS).... A Call Center Representative is in charge of answering customer calls, listening to their concerns and solving problems. They handle both inbound and outbound phone conversations with clients to make sure everyone quickly gets the help they need.. Preferred Good communication in kannada speaking...

  • Call Center Executive

    1 week ago

    Perungudi, Chennai, Tamil Nadu, India JAYATHIREES BUSINESS SOLUTIOS PVT LTD Full time

    Role: Call Center Executive Education any Degree and Diploma Location Chennai Perungudi (OMR) **Hindi Speaking Must** **Responsibilities**: Respond the inbound Calls from customers and Internal Respond the Internal and Customer mails / Whats APP Verify the customer details in CS module (AMC, Warranty or OW) Register the Service Request and share...

  • Call Center Executive

    2 weeks ago

    Chennai, Tamil Nadu, India Arqonz Full time

    **Responsibilities**: - Make outbound calls to potential customers from the provided leads or databases. - Present products or services to prospective clients and effectively communicate their features and benefits. - Listen to customers' needs and requirements, answer their questions, and provide relevant information or solutions. - Identify and qualify...

  • International Call Center Executive

    4 days ago

    Poonamallee, Chennai, Tamil Nadu, India Direct Margin Full time

    Experienced International Call Center Executive required for our Chennai location office - ONLY night shift 6:30pm to 3:30am - MON to FRI working - Fixed SAT and SUN holiday - Excellent communication skills - Outbound sales experienced - Immediate joining - Cab and Food not provided - Min salary 18K and Max salary 25K FRESHERS and domestic tele-callers...

  • Call Center Executive

    4 days ago

    Adyar, Chennai, Tamil Nadu, India JOGO Health Full time

    _**Primary Responsibilities**:_ - Handle inbound calls from patients, addressing their inquiries, concerns, and appointment requests. - Provide accurate and clear information regarding clinical services, policies, and procedures. - Ensure a compassionate and patient-centric approach in all interactions. Receive patients with warmth and provide a comfortable...