Call Center Executive

2 weeks ago

Adyar Chennai Tamil Nadu, India JOGO Health Full time

_**Primary Responsibilities**:_
- Handle inbound calls from patients, addressing their inquiries, concerns, and appointment requests.
- Provide accurate and clear information regarding clinical services, policies, and procedures.
- Ensure a compassionate and patient-centric approach in all interactions. Receive patients with warmth and provide a comfortable atmosphere for assessment and treatment.
- Provide info related to services and tariff to the patients.
- Coordinate and schedule appointments for patients based on their medical needs and the availability of healthcare providers.
- Fix, schedule, re-schedule or cancel appointment based on patient and clinician's availability.
- Collaborate with various departments to manage and update appointment schedules efficiently.
- Assist in updating and maintaining patient records, ensuring accuracy and compliance with privacy regulations.
- Maintain data related to financial transactions, patient flow and individual patient's visits.
- Retrieve and provide relevant medical information to authorized personnel as needed.
- Collect patient testimonials and feedback as per organisational policy.
- Track patient's journey from lead status to discharge and followups
- Conduct follow-up calls for appointment reminders, post-visit feedback, and other patient-related matters.
- Convert lead to consultation and consultation to package.
- Communicate effectively with healthcare professionals, nurses, and administrative staff to facilitate coordinated patient care.
- Relay relevant information to the appropriate departments for prompt action.
- Ensure that all interactions comply with healthcare industry standards, ethical guidelines, and confidentiality regulations.
- Strive for continuous improvement in call handling processes and customer service.
- Familiarity with electronic health record (EHR) systems and other healthcare-related software.
- Ability to navigate and update patient information accurately.
- Collaborate with other call center executives, administrative staff, and healthcare professionals to achieve common goals.
- Participate in training sessions and share knowledge for the overall improvement of the team.
- Adherence to organizational policy.

Pay: ₹15,000.00 - ₹30,000.00 per month

**Benefits**:

- Cell phone reimbursement
- Health insurance
- Provident Fund

Schedule:

- Day shift
- Fixed shift
- Morning shift

Application Question(s):

- What is your current salary?
- What is your expected salary?
- What are the other languages you know?
- Are you a immediate joiner?

**Experience**:

- call center / voice process: 1 year (required)

Work Location: In person

**Speak with the employer**
+91 9176238777

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