Call Center Representative

2 weeks ago

Chennai Tamil Nadu, India NFS Automation PVT.LTD Full time

**Answering Customer Calls**: Responding to incoming calls from customers, providing support, and directing calls to appropriate departments.
- **Providing Information**: Offering details about products, services, pricing, and other relevant information.
- **Troubleshooting and Resolving Issues**: Addressing customer concerns, complaints, and problems, and taking action to resolve them.
- **Processing Orders and Payments**: Handling transactions, completing orders, and processing payments for customers.
- **Documentation**: Keeping records of customer interactions and updates.
- **Maintaining Customer Satisfaction**: Ensuring positive customer experiences and fostering loyalty.
- **Utilizing Technology**: Using computer systems, call center software, and other tools to manage calls and customer data.
- **Following Procedures**: Adhering to company protocols, guidelines, and quality standards.
- **Staying Informed**: Keeping up-to-date on products, services, policies, and procedures through training and updates.

**Job Types**: Full-time, Part-time, Fresher

Pay: ₹19,255.84 - ₹32,053.08 per month

Expected hours: 40 per week

**Benefits**:

- Provident Fund

Schedule:

- Day shift

Supplemental Pay:

- Performance bonus

**Language**:

- Hindi (preferred)

Work Location: In person

**Speak with the employer**
+91 8925249234

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