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Call Center Representative
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**Answering Customer Calls**: Responding to incoming calls from customers, providing support, and directing calls to appropriate departments.
- **Providing Information**: Offering details about products, services, pricing, and other relevant information.
- **Troubleshooting and Resolving Issues**: Addressing customer concerns, complaints, and problems, and taking action to resolve them.
- **Processing Orders and Payments**: Handling transactions, completing orders, and processing payments for customers.
- **Documentation**: Keeping records of customer interactions and updates.
- **Maintaining Customer Satisfaction**: Ensuring positive customer experiences and fostering loyalty.
- **Utilizing Technology**: Using computer systems, call center software, and other tools to manage calls and customer data.
- **Following Procedures**: Adhering to company protocols, guidelines, and quality standards.
- **Staying Informed**: Keeping up-to-date on products, services, policies, and procedures through training and updates.
**Job Types**: Full-time, Part-time, Fresher
Pay: ₹19,255.84 - ₹32,053.08 per month
Expected hours: 40 per week
**Benefits**:
- Provident Fund
Schedule:
- Day shift
Supplemental Pay:
- Performance bonus
**Language**:
- Hindi (preferred)
Work Location: In person
**Speak with the employer**
+91 8925249234
