Call Center Executive

2 weeks ago

T Nagar Chennai Tamil Nadu, India Geri Care Hospital Full time

**Patient Intake and Triage**:

- Receive incoming calls from patients and their families.
- Accurately assess patient needs and direct them to the appropriate

department or service.
- Gather essential patient information, including medical history and insurance

details.

**Appointment Scheduling**:

- Schedule outpatient appointments, home care visits, and ambulance

services.
- Manage appointment calendars and ensure timely reminders.
- Coordinate with healthcare providers to optimize scheduling.

**Home Care Coordination**:

- Arrange home care services, including nursing visits, physiotherapy, and

medication delivery.
- Coordinate with home care providers to ensure timely and efficient service

delivery.

**Ambulance Services**:

- Arrange ambulance services as needed, coordinating with ambulance

providers to ensure timely pickup and transportation.

**Information and Query Handling**:

- Provide accurate and up-to-date information about hospital services and

procedures.
- Address patient inquiries and concerns promptly and professionally.

**Data Entry and Record Keeping**:

- Maintain accurate and up-to-date patient records in the hospital's electronic

health record system.
- Ensure data privacy and confidentiality.

**Quality Assurance**:

- Adhere to quality standards and protocols to ensure efficient and effective call

handling.
- Participate in quality improvement initiatives.

**Job Type**: Permanent

Pay: ₹15,000.00 - ₹25,000.00 per month

**Benefits**:

- Provident Fund

Schedule:

- Rotational shift

Supplemental Pay:

- Yearly bonus

**Education**:

- Bachelor's (preferred)

**Experience**:

- Technical support: 1 year (preferred)

**Language**:

- Kannada (required)

Work Location: In person

**Speak with the employer**
+91 9940364747

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