Customer Complaint Executive

Roles and ResponsibilitiesHandle customer complaints via email, chat, and phone calls in a timely and professional manner.Manage grievances by providing solutions or escalating issues to relevant teams when necessary.Resolve queries through effective communication with customers to ensure their satisfaction.Maintain accurate records of all interactions with...

1 Job Purpose Statement To handle RBI complaints customer complaints provide appropriate solutions and alternatives within the time limits follow up to ensure resolution Keep records of customer interactions process customer accounts and file documents Follow communication procedures guidelines and policies Take the extra mile to engage customers 2...

**Key Responsibilities**: - Resolve customer complaints and issues with empathy and efficiency - Maintain detailed records of customer interactions, transactions, comments, and complaints - Provide accurate, valid, and complete information using the right methods/tools - Follow communication procedures, guidelines, and policies - Escalate unresolved issues...

Using a computerized system, responds to customer inquiries in a call center environment. - Responds to telephone inquiries and complaints using standard scripts and procedures. - Gathers information, assesses customer needs, researches/resolves inquiries and logs customer calls. - Provides clear and concise information about the status of member - Educates...

We are seeking a friendly and motivated **Customer Assistant** to join our team at [Company Name]. In this role, you will be the first point of contact for our customers, providing exceptional service and support to enhance their experience with our brand. **Key Responsibilities**: - Greet and assist customers in a courteous and professional manner. -...

Job Opening with Avanse Financial Services Ltd for the role of Customer Complaint Process Location : Andheri (E) Sahar Road. Qualification : Graduation mandatory. Specific Skillset Required : Excellent Communication skills & Excel knowledge. **Job Description**: - Interacting with the Walk-in clients to address their issues, and respond to queries. -...

Hi ,Please find below mentioned JD for Role-Job Description.Complaints Manager will be responsible for managing a 20 members team. Will be handling entire Grievance Department for UPI complaints  raised through CRM-CMS, Email complaints, Social Media Complaints , App Complaints , NPCI portal complaints , Management complaints. Plan to adhere TAT for...

**Customer service Executive Job Description** We are looking for a qualified Customer Support Executive to manage a team of representatives who will offer excellent customer service and after-sales support. You will create policies and procedures and oversee the customer service provided by the team. The Person ensure that a standardized level of service...

Falcon Property Management Services is hiring !!!! We're seeking talented Front Desk Executive/ Guest Relation Executive to join our team at Mahalakshmi for a Residential Property. As the first point of contact, you'll deliver exceptional service, handle queries, and ensure seamless operations .*Key Responsibilities:* Manage front desk operations Handle...

**Job description** Location - Ghatkopar Mumbai **Key Account Executive Responsibilities**: - As a key account executive, acting as the main point of contact between key clients and internal teams - Understanding the needs and requirements of clients and managing them - Addressing and resolving clients’ complaints to maintain trust - Communicating and...