Associate - Business Operations

15 hours ago

Remote, India Tacterial Consulting Full time

**Where Your Passion Meets Purpose: Empowering Millions through Insurance**

What do you think of when you think of insurance? Boring? A snoozefest? Confusing?
We get it — and we don’t blame you. Insurance has long been seen as complex and unapproachable.

**At Ditto, we’re on a mission to change that.**
We believe insurance should be approachable, helpful, and even a bit fun That’s why we’ve helped 300,000+ people make smarter insurance decisions, earning a 4.9-star Google rating along the way.

But we’re not stopping there. To take this movement forward, we need someone who can bring our brand to life, connect with millions more, and help us become a household name.

That’s where you come in.

**About Ditto**:
Ditto is part of the Finshots family, a leading financial newsletter with over 500,000 subscribers.

Backed by Zerodha, India’s largest stockbroker, we’re on a mission to make insurance simple, accessible, and empowering for everyone. With two LinkedIn Top Startup awards under our belt (2022 & 2023), we’re changing the world of insurance for good — and we want you on our side

What Will You Be Doing?

As an Associate working in the Falcon Operations team at Ditto, here’s what your day might look like:

- You will work at the intersection of operations, advisory support, and process excellence.- Resolve Support Tickets: Be the first line of resolution for incoming Freshdesk tickets, ensuring timely and effective query handling.- Capacity & Leave Management: Track advisor schedules, manage daily capacity, and plan ahead to handle absences without disruption.- Internal Query Handling: Address queries raised by advisors during live customer interactions using Slack, hotline, or internal tools.- Hotline & Call Oversight: Monitor call queues, ensure no call is missed, and escalate blockers to relevant teams swiftly.- Training Batch Monitoring: Track ongoing training sessions and maintain SLAs for timely query support during and post-training.- Drive Process Adherence: Champion internal adoption of tools and processes—identify issues, coordinate resolutions, and improve operational flows.
- Ad-hoc Ops Ownership: Manage and execute unstructured requests and short-turnaround ops projects independently.

**What We’re Looking For**:

- Experience: 0-1 years in a support or business operations role.- Proactive & Ownership-driven: You take initiative and deliver end-to-end without supervision.- Process-oriented Thinker: You love clarity, can follow structured workflows, and improve them when needed.- Communication: Clear written and verbal communication in English; able to handle high volumes with accuracy.
- Tools: Prior experience with tools like Google Sheets is a bonus

**Why Ditto?**

At Ditto, we’re all about making insurance an experience people actually want to engage with. You’ll join a transparent, supportive, and growth-oriented culture where ideas are valued, execution is key, and everyone’s contribution makes an impact.

**What’s In It for You?**
- Comprehensive health and term insurance for yourself and family- Get mentored by industry leaders who are building a sustainable business-
- An opportunity to contribute to a fun challenge
- Compensation as per Industry Standards

**Our Interview Process**

We value your time and aim to make the process quick and transparent. Our hiring process includes:

- Introductory call with HR- Task round and Evaluation
- Final Round

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