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Junior Customer Service Representative

3 weeks ago

Remote, India Jabber Group Full time

Location: Remote
- Job Type: [Full-Time / Part-Time / Contract]
- Experience Level: Entry-Level / Junior

**NOTE**:

- Only for freshers 2023/24/ 25 passing out batch.
- Graduation degree must.

**Key Responsibilities**:

- Assist customers with product or service questions, order processing, billing, and technical issues.
- Record customer interactions and update relevant information in the CRM system.
- Escalate complex issues to senior team members or relevant departments as needed.
- Maintain a positive and empathetic attitude toward customers at all times.
- Follow communication procedures, guidelines, and policies.
- Stay informed about company products, services, and promotions.

**Requirements**:

- High school diploma or equivalent; associate or bachelor’s degree is a plus.
- Strong verbal and written communication skills.
- Ability to stay calm and patient under pressure.
- Strong problem-solving and multitasking abilities.
- Eagerness to learn and grow in a customer-focused environment.

**Preferred Qualifications**:

- Previous customer service, call center, or retail experience is a plus but not required.
- Experience with help desk software (e.g., Zen-desk, Fresh-desk) is a bonus.
- Multilingual abilities are an asset.

**on-boarding**
- Paid training and on-boarding
- Opportunities for career advancement
- Flexible work schedule / Remote options (if applicable)
- Health benefits / PTO / Performance incentives
- Cell phone reimbursement
- Work from home

**Job Types**: Full-time, Fresher

Pay: ₹28,000.00 - ₹35,000.00 per month

**Benefits**:

- Health insurance
- Provident Fund
- Work from home

Schedule:

- UK shift
- US shift

Supplemental Pay:

- Performance bonus

Work Location: Remote