Customer Service Representative

1 week ago

Mumbai, India American Health Care Academy Full time

Identify and assess customers’ needs to achieve satisfaction.
- Provide accurate, valid, and complete account, product, and service information by using the right methods or tools.
- Resolve product or service problems by clarifying customers' complaints.
- Determine the cause of the problem.
- Select and explain the best solution to solve the problem.
- Expedite correction or adjustment.
- Follow up to ensure resolution.
- Handle complaints, provide appropriate solutions, and alternatives within the time limits.
- Follow up to ensure resolution and attainment of complaints resolution targets.
- Manage large amounts of incoming calls.
- Keep records of customer interactions, process customer accounts, and file documents.
- Follow communication procedures, guidelines, and policies.

**Minimum Qualifications**
- Bachelor's / College degree in any course/ field.(preferred)
- Fluency in English and Spanish.(Must)
- Ability to convey information effectively with a neutral accent.
- Experience with UK,US call centre preferred.
- Internet savvy.
- Willing to work in night shift
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Excellent problem-solving skills.

Pay: ₹30,000.00 - ₹35,000.00 per month

**Benefits**:

- Work from home

Schedule:

- Evening shift
- Night shift

Application Question(s):

- Are you available for an immediate joining?

**Experience**:

- Customer Service Representative: 2 years (required)

**Language**:

- Spanish (required)

Shift availability:

- Night Shift (required)
- Overnight Shift (required)

**Speak with the employer**
+91 9191919191

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