Support Executive
1 day ago
**Responsibilities**:
- Troubleshoot and resolve technical issues related to Flomiz products.
- Provide product demonstrations and training to clients.
- Maintain detailed records of customer interactions and issues.
- Collaborate with the development team to address product-related concerns.
- Assist in the creation and maintenance of support documentation.
- Monitor and follow up on open support tickets to ensure timely resolution.
**Required Skills & Qualifications**:
- Bachelor's degree in Computer Science, Information Technology, or a related field.
- Experience in customer support or technical support roles.
- Strong problem-solving and analytical skills.
- Excellent communication and interpersonal skills.
- Familiarity with CRM and support ticketing systems.
- Ability to work independently and as part of a teams.
Pay: From ₹8,000.00 per month
**Benefits**:
- Leave encashment
Shift:
- Day shift
Work Days:
- Monday to Friday
- Weekend availability
Ability to commute/relocate:
- Katargam, Surat, Gujarat: Reliably commute or planning to relocate before starting work (preferred)
**Experience**:
- Software testing: 1 year (preferred)
**Location**:
- Katargam, Surat, Gujarat (preferred)
Work Location: In person
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